I have done all of that and still not working was told in the chat that’s there’s an issue and it’s a 2-4 hour wait time told by another rep” of course there’s no issue with it “ and told to wait longer couldn’t get an answer of what’s going on with it . It’s extremely frustrating wasting time in the chat told different things and no one has a clue can’t get a strait answer or even helped with an answer to a question I’ve asked instead getting a man answer about something I never asked about and being told that’s all they can do . My questions are basic would be nice to have someone who knows what’s going on and can give a legitimate answer to an issue in having instead of the run around
Clearly there’s an issue . It says takes up to a 20 min then in being told 2-4 hours by one person and told nothing wrong by anther
You are right the Scratch Card becomes available 20 minutes after the qualifying deposit. I am going to have this escalated to the promotional department and an update will be provided when available.
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Why would the rep tell me this ? Why am I being told so many different bings in regards to the same issue ? I’ve been told 3 different things in the last hour
And when I ask for a good faith free bonus for this issue in told nothing available? This is craziness and extremely frustrating for me and wasting my time having to keep going back tonthe chat and getting the run around
I’m sorry for any confusion caused by the previous information. I’ve gone ahead and submitted an escalation to our team, and they’ll be working on this for you. We’ll keep an eye out for any updates. Thank you so much for your patience, and if you need anything else, please don’t hesitate to reach out. We’re here to help!
Hi Corey! I wanted to let you know that I’ve corrected the timeframe and escalated this to our team for further assistance. As of now, we’re just waiting for their update, but rest assured, we’ll keep you informed as soon as we hear anything. Thanks for your patience, and I hope you have a great evening!
Corrected the time frame to? Sorry I’m exhausted at this point trying to keep up with the differ t things I’ve been told
When I ask for a free bonus for this I’m told to use the refer a friend to get a bonus for that. I coulent do that if I wanted to because that’s down too I mean it’s frustrating beyond belief . Sorry don’t mean to be rude or anything it’s not your fault and you’ve been the most helpful thus far
Same for me
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This site has become garbage… waiting 3 hours now on scratch card’s. Customer service was rude " your just gonna have to wait, like i told you" what the hell slots.lv. Thats how you treat and talk to your VIP players
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I deposited 32$ over 2 hours ago and I still have yet to recieve the scratch card bonus. I loged out and cleared my cache. Still no result.
Been since 9 since I deposited and scratch card still not activated
Thank you so much for the feedback everyone.
Kindly note that we’ve experienced some issues with the Scratch Card, and the team is currently looking into it. If there’s anything else we can assist you with in the meantime, please let us know.
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It happened again today. I didn’t receive my perk points for my deposit
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What is the free spin challenge and and the supercharge they are both showing on my. Account but when I foto claim then they just pull up a blank page …
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Thank you for your input, they should offer you extra rewards for finally clearing this up and giving the correct form of action. I was finally able to use my scratch card once again.
Click on the menu button and then click of the scratch card promotion
Upon reviewing your account, I’m glad to advise that the points for your last deposit were already added.