Hi, have you spoken to customer services regarding this?
No, started with mods. What is email for customer service to where you would like me to send my inquiry?
I haven’t received my scratch card.
The last one I spoke to in the help chat… basically, if you deposit and then decide to deposit again within 3 days then you lose your scratch cards. Day 1 - deposit - use a scratch (You have 2 left). Day 2 - deposit and you just lost your scratchcards from Day 1. If you want to keep your scratchcards then the rules tell you that you can’t deposit until you’ve used them all.
Seems like it was added to your account.
I have deposited 50 I don’t have a scratch card
I have since deposited more
Oh some were added, but if you deposit before you use them all then you lose them… which you can also verify using my last 2 deposits… this has been the complaint for awhile now.
This was addressed via PM.
I never got to try scratch ard promo and i deposited 50 plus dollars
Continuing the discussion from Scratchcard promotion:
I deposited 55 dollars 3 days ago but the scratch card never opened
Have you attempted any troubleshooting steps? If yes, please let us know what you have done so far.
No what are troubleshooting steps
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- We highly suggest that if you’re using a phone to use Google Chrome as a Browser and to switch to incognito mode.
- Clear the cache and cookies from your browser.
- Make sure your internet connection is stable. Preferably, use wired internet rather than WiFi.
- Re-start your device.
- Try using a different device if applicable.
- If you’re using your mobile phone or tablet, please ensure you’re using mobile data and not WiFi.
Exactly… the “dont deposit until your scratch cards have ran out” message was heard loud and clear.
I scratch two squares and then I get an error message
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Anyone out there in moderator land??
Did you clear cache and cookies?