When situations like this occur we would probably be more understanding if your live chat didn’t avoid our conversations and our questions. It’s BULLSHIT!! you should have extra reps on hand to answer everybody’s questions and reassure your paying customers. This is where and when. you’re out of line
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Still nothing. After this mant hours I have little hope that my deposit will be credited. I feel like I just got scammed.
They offer a $20 credit at 35x absolutely ridiculous. I feel I won’t be seeing that money either.
I made a deposit with bitcoin Lightning at 10:10am for the amount of $25 . It was 24.95 It went through and took the money from my account and it’s not reflecting. My account doesn’t even show deposit and it said successfully deposit in green at the top. right after I sent it. I went to play and it’s not there… I know it’s under maintenance right now but it was sent before it said that maintenance. I scanned the QR code like I always do and no it’s not there. This is concerning to me because bitcoin lightning is almost for instant and it said successfully deposit.
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FOR YOUR IMMEDIATE ATTENTION:
We sincerely apologize for the inconvenience this issue may have caused. We’re pleased to confirm that the deposit issue has been resolved. All affected accounts are currently under review, and any impacted deposits will be manually adjusted once the reconciliation process is complete.
At this time, I’m unable to provide an estimated timeframe for resolution due to the volume involved; however, the team is actively working to minimize turnaround time.
Thank you for your patience and understanding as our team works to ensure all accounts are accurately updated.
How long will this process take
When are you guys gonna fix this problem. It’s ridiculous. Made two deposits over 10 hours ago and they still haven’t posted to my account
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12 HOURS NOW, and never got anyone on chat all day.
Seeing how I was one of the first people affected by this I hope I’ll be one of the first to see my funds in my account.
I deposited bitcoin lightning at 9:30am and my balance still hasn’t updated. This is bullshit. I would have played another casino…anything but this… I’m pissed. Of course they don’t refuse deposits, they just let us deposit and have our funds tied up all for 15 hours. What the hell?
Citystar415 They offered you $25 for your trouble, not me
I cant even get the chat to work since like 9-10am. This is ridiculous.
I see how you focused on fixing the issue to where you can continue to take people’s money first. Not taking care of the people that already gave you their money
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Thank you all slots.lv team for the update it would definitely be nice if this gets fixed soon I made 2 deposit of 200 ish dollars and didn’t receive anything please resolve this issue.
I had to ask if there would be some compensation for this train wreck of a situation and from what I was told by an agent I finally got to 12 hours later. This refund would be offered to everyone. So you should be offered it for your troubles. Considering it’s taken 12 hrs to even finally communicate an update. God knows how long it will take to even get or funds. I asked if there would be a email or alert sent to inform us but of course nobody in customer service seems to respond. I hope everyone gets there money but the handling of the situation doesn’t make me seem to hopeful.
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We dont have any update or ETA just yet. As soon as we have more information, we’ll share it.
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Ok I made 2 deposits on my coffee break at work. With Bitcoin lightning shouldve been instantaneous, it’s now 10 hours later and still not in my account??? C’mon SlotsLV, do better…
This is absolutely ridiculous! You guys can’t even run your chat room. So what’s your solution to that, we’ll just freaking ignore the people whom we’ve taken their money
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