Where are my deposit bonuses?!?

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#23

It doesn’t appear that your program changed @JCgolf64

#24

I never got my match bonus what’s up wjth that

#25

3 times in a row

#26

We’ll check on the reload for you

#27

Thank you so much I being a loyal customer

#28

Am I going to get compensated on the other deposits I made and didn’t receive my bonus I received my free spins and points but no match bonus

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#29

@Geo903033 I’m checking and will send you a PM

#30

Thank you so much

#31

I haven’t received any free spins or points at all last week or today when I deposited $30 can a @moderators pm me

#32

@darbi69 Welcome to the Forum. You have it seems as well been moved into the Super Crypto program going forward. I do see you receiving some of these benefits already.

#33

@Alexander could you have my free spins added? Matt had to add my deposit offers manually as your system did not.

#34

Yeah I don’t care about the 150% bonus. I just want the free spins and the reward points. But I have not got them.

#35

@darbi69 You have received the 7500 points on the 6th and both above seem to have the spins now.

#36

Right but they said whenever let’s be rude and other and make me feel $20;I’m really feeling like 😮‍💨😮‍💨

#37

Finally had a deposit bonus of 100 free spins with $30 deposit. Claimed it with my deposit but when opened the game to play them it didn’t give me the option to play them. Chatted with customer service first time and they tell me the free spins were issued and to open the game again. Tried this and still nothing. Chatted again and this time they tell me that I had forfeited the bonus shortly after making the deposit. Definitely not the case and I explained that to customer service. So they send me a message that they reissued the spins and to claim them in my rewards. Do so and go to open the game and still nothing. So have to try to contact support again which is never an easy or quick process. Just to be told that I’ll have to wait another 24-48 hours to hear back from them. So will be 96 hours by the time I hear back and hopefully will be able to play the spins for my deposit. Not real confident will ever happen at this point. So are your deposit bonuses screwed up or whats the issue? Never once had this problem before now.

1 Like
#38

what game was it for? did they happen to re-issue them with a diff slot game?

#39

A night with cleo, nope same slot and same problem both times. The free spins show up as being issued in my transactions but open the game and nothing.

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#40

What I don’t understand is how one customer service agent can tell me that the spins were issued and to just re-open the game then 20 minutes later someone else tells me that the bonus was forfeited shortly after the deposit was made. What are you guy’s looking at 2 completely different sets of info or…?

1 Like
#41

that happens a lot…thats a great question though…you would think a casino would have employees trained and all on the same page. was this tonight or in last few days?

#42

The deposit was made on Saturday. Spins were reissued today.

1 Like