When a casino is online and not a brick & mortar physical location that could provide you with all kinds of perks and amenities rewarded you for both your wins and losses… What makes for a VIP experience that could be provided to show appreciation, “”“other than giving you back a %%% of yourmoney???”""
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Thanks for the feedback, it would be awesome to have other members of the forum join in and let us know what would be the ideal online VIP experience.
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I would agree… I get free rooms, drinks, free play at a brick and mortar (weekly) yet I would say I spend more money online and get 1/4 of any kind of bonus points &/free spins,
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It’s just so much more convenient tho online, don’t even have to put your coat on 
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I think instead of offering money back or reward points it would be cool to offer some kind of gift cards, coupons for things, free stays at hotels, weekend trips, for your big spenders. There own personal vip help person so if they are having an issue it can be expedited. Just a thought
WHY is it that the 2 local brickband mortar casinos I go to give multiple bonuses every week, with a 1X requirement, yet online they have crazy playthrough requirements like 30X-60X?!
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Don’t expect much from this casino because I became a vip member here two weeks ago and nothing has changed no extra perks like I was told haven’t even been contact back from the vip concierge team yet
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It was MAY when I made the original post, and I haven’t slowed down my spending but never got any VIP ANYTHING and to be 100% honest Ive been treated WORSE than ever before for the last couple of months now! NO COURTESY BONUSES any more, from about 3 a week to ZERO in months! Scratchcard from average of $50 to $2.50 10 days in a row! Starting to look elsewhere this is insane
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Well they kicked me out of the program for not depositing as much money, eventhough i communicated with them i was having issues with someone using my info to hack my bank and crypto wallet. So my bank account got frozen while investigating. Ginally when i called and told them it barely got resolved to not end my hosted status and what they do ended it anyways.
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I am sad to know you were having issues with your bank account. I hope everything was resolved with minimal damage. Regarding your hosted status, I wouldn’t worry too much about it as your account activity/game play is reviewed periodically. Good thing is that once your playing at a level they’re happy with, you’ll receive that invitation.
What I will advise you to do is continue playing a level you’re comfortable with and keep an eye out on your reward page as well as emails. Hope this helps.
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Thia does not help because ive played here several years to be kicked out of a hosted vip program after a few months. Eventhough i was told because of the issue i was experiencing that id be able to keep my status as long as i stay in communication
I have reached out to your host and was advised that you did indeed have conversation regarding your situation; however, there was never anything mentioned to you from the host that your status would be retained if you keep in communication.
Free spins or bonuses would be great
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But what about me? I make multiple deposits literally EVERY DAY! AND I amassed 4 million plus points in a year? Yet Ive gotten the absolute minimum on scratch bonus every night for a month since they “demoted” me? What kind of a business model is that? “Youre such a loyal customer that your friends who YOU referred to us, and have only been playing for a month, get bigger bonuses than you”… Im just sticking around trying to get an actual excuse from someone that justifies that. In any way…
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Unfortunately, even after getting almost 10 million freaking points here, im still not important enough to be offered VIP, so i Unfortunately cant help you here.
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Dont feel bad, ive got almost 10 million points here and have never even had anyone even talk to me about VIP
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Vip isnt anything special. Treated just the same.
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Not necessarily. I was able to get a courtesy bonus every single time I asked then. Since I got “demoted” with no explanation, Ive gotten zero I wont even waste time asking anymore. Also that daily scratchcard I would get between 50-100$ every day, now Ive gotten $2.50 EVERY DAY! And I spend a lot of money, play every single day. Its just an extra slap in the face from the Company is all, they literally told me “youre no longer important to us”. And days like today when Ive gotten completely SMOKED on 25 different games in a row? It’s terrible…
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I noticed how the moderator explained to another guy here the reason he lost his, but Ive been ignored because they have no reason.
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Are you referring to a deposit bonus with a 35x playth
rough.
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