What Makes for a VIP experience with online casinos

That’s strange I have almost 10 million points too and have never even been informed about being an VIP. Wonder what the perks is with being an VIP? I’ve been a player over 10 years and I deposit daily.

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We cannot provide a specific reason, accounts are monitored by the marketing team who adjust rewards depending on activity.

Although the points may help, they aren’t really a deciding factor in becoming a VIP or a hosted player.
I could be that you have earned 10 million point over 10 years for example.
A VIP or a hosted player would likely have more constant activity on a regular basis, if that makes sense!
That said, as I previously mentioned, accounts are monitored, and they would reach out to you should they decide your status should be changed.

Isn’t that type of policy insulting to your players/customers? It certainly is to me, like whats up with policies that the requirements are a SECRET? :roll_eyes: I can tell you that as far as I go Im embarrassed to admit it but have to be on a 365+ day playing streak and out of nowhere my vip status was taken away, and the reason for that is again, a SECRET, like we’re not children, we’re the customers who are the only reason slotslv exists! Here is the latest example of the fine customer service- I made 2 bitcoin lightning deposits, after already making a few earlier and getting smoked, and the money hasn’t reached my account yet, even though its completed! So I talk to someone who has me on hold for 20 minutes only to tell me
Sorry Ill have to escalate the matter… first off the moneys there for a fact you have my receipts, so instead of just crediting my account they’re telling me to wait indefinitely. Could be today or tomorrow or the next day! So on top of losing earlier the money I was trying to use to win some back is just GONE, and I cant even play now, I obviously won’t try another deposit so it can disappear too like what kind of customer service is THAT?

We have no specifics regarding what would get you an invite, or why you would lose it.
That’s down to the marketing people i’m afraid.