We don’t have any details unfortunately, this is still being worked on.
This is absurd that such a heavily used feature is down for this long that is impactful to your entire customer base. Do you guys handle tech inhouse or through contractors? I would gladly become a temp contractor to fix this as ive over 25 years in development and this is one of my outlets for unwinding. Seriously, how do I get that ball rolling so we can expedite this?
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Absolutely ridiculous
Hello Everyone,
We sincerely apologize, but due to ongoing issues, promotions are currently affected. At this time, we do not have a specific timeframe for resolution. Please know that we are just as eager to have this resolved, and we assure you that anything owed will be credited to your account once the issue is fixed.
Rest assured, we will provide updates as soon as they become available.
We truly appreciate your patience and understanding during this time.
Thank you for your continued support.
Scratchcard has been down for days. And i did not recieve my reward points. I always receive reward points the following day after i make a deposit. Depending on the amount deposited but its been 2 days and i never got anything at all. Sooo sad.
comeon slots.lv
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Hi @Ahhzombieee Thank you for reaching out. We apologize for the inconvenience caused by the ongoing maintenance of the scratch card feature. Rest assured, once the maintenance is completed, all pending rewards and points will be issued accordingly. We re sorry for any inconvenience caused.
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I have not been able to get any of the scratch off bonus in over two weeks? What is the problem?
I haven’t been able to do the scratch cards in 4 days when is that gonna be fixed?
As per above:
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So pretty much majority promotions are stopped til further notice?
We players/paying customers look forward to our scratch cards daily. Like this is a horrible experience. And after that deposit/withdrawal situation lost our trust. It’s been days and still working on fixing the scratch cards. Ignition scratch cards work . Why it’s still a problem here.
They are still fixing some of the issues, we are getting there slowly but surely, and certain things would of course need to take priority over others
Are we ever going to get to play again without having to deposit and they take it and no rewards or appreciation for playing or nothing I really liked getting my scratch card every day
Real ish. I don even expect to get a big reward I’m just like give me my 10000 and keep it moving lol
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Made a deposit on Sunday and expected some reward points today, got nothing!
So no response from CS in the chat and can’t email them and no acknowledgement from a moderator here either??
Well damn ok
Kindly note that as advised on the banner that’s currently on the website Refer & Earn and Crypto Club are currently under maintenance. We’re working hard to get them both back up and running soon. Thank you very much for your patience and understanding.
I made a deposit on Sunday and have not received any reward points. All I get from support is attitude!
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Hi @Snb6448,
We sincerely apologize for the inconvenience and the experience you had with customer support. Please understand that we are still awaiting updates from the relevant team regarding the ongoing issues affecting certain promotions.
At this time, we’re unable to assist further, but we assure you that the matter is being looked into. We kindly ask for your continued patience as the team works toward a resolution.
Thank you for your understanding.