I feel that some sort of compensation should be offered for the outage issues this site is having. Recent policy has affirmed the feelings of slot.lv’s management concerning compensation. It shouldn’t be considered a part of normal play. It is not and players who enjoy these games shouldn’t be forced to alternate sites. Please adjust to compensate players for issues beyond their control.
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@Snb6448 I do understand your concern. In terms of compensation, I can advise you to reach out to customer support. However, we do not provide compensation from the moderator’s end. Thank you for understanding.
I deposited two hours ago and the scratch card still hasn’t activated.
So I was just told that I’m not eligible for a scratch card promotion because it requires a $150 single deposit. Wtf???
Hi @spowell and @Paybam74 , Apologies for the delayed response. We’re very sorry, but at the moment, we’re unable to take further action on our end due to everything not working as it should. Unfortunately, this also means we’re unable to assist you further with your concerns
We kindly suggest reaching out to our Customer Support team directly, as they will be in the best position to assist you further.
Thank you for your understanding.
Will we receive our scratch card like we already was
Hi @Loftonas91 , apologies for the delayed response, If everything is back to normal, you should receive it as usual—provided if you’re eligible for the promotion. Thank you for your understanding!
Well, they did it again. I thought it was all fixed! Then they manage to mess up the one promotion I thought was stable, the scratch card. Incredible!! What’s up guys? Thanks for the extra free play but you guys keep messing up! Are you going to offer something for this latest screw up? I play the scratch card on a regular basis and you only make it available for theee days!!
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Maybe it’s sun spots!!!
This is due to the site issues, we have a few promotions that are delayed, but they are working to get them resolved and issues asap
I clicked on it and the scratch card still isn’t working. My first day was yesterday and it’s still not working. You guys going to still give me 3 days of scratch rewards ?
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Hi @Kingbeard ,
The banner has been updated regarding your inquiry. We apologize for the disruption caused by the ongoing issues with promotions and transactions. Our team is working hard to resolve them as quickly as possible.
Thank you for your patience, and we’ll keep you updated.
What’s that mean?
Hi @Kingbeard,
Due to the ongoing issues, some promotions have been affected and delayed. Once the issues are resolved, the promotions will return to normal. Our team is currently working on getting everything back on track.
Thank you for your understanding.
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I get that but I’m owed one day of a 3 day promotion
.you guys going to honor each day you don’t have not fixed?
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I want my bonuses that were promised it’s ok if it’s a few days late but how hard is this to fix… anyways god loves everyone
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I’m am currently owed 35k points for 4/22 and 4/23 deposits, and I’ll be owed an additional 17.5k for today… plus the scratch card points… I’m inclined to not even deposit again because of this bs that I’ll probably have to contact support about to get them actually issued
We’re really sorry for the inconvenience and truly appreciate your patience while we work through these issues.
Our team is actively working to get everything sorted, and we want to reassure you that all eligible players will receive their full rewards once everything is resolved.
We’re fully committed to making things right as quickly as we can, and we’re grateful for your understanding in the meantime.
Well, I don’t know why this group of sites keep having problems after problems. Never seen anything like it! I like these games but it would be nice to be able to play them!
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We totally understand that this can be frustrating and we would like to thank you for your patience and understanding as while these issues are resolved.