Well the scratches are gone now just like the Crypto Club, which was MUCH better, so we’re down to a casino with absolutely no rewards unless you’re a high roller…
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Is the scratchcard promo gone?
No @danesduns, there is an ongoing issue with the scratch cards being issued, and the team is still working on resolving it.
I got an email and a notification that they are doing away with it. So idk.
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We apologize for the misunderstanding. Just gather so infomation
Please be advised that Scratch Cards will be discontinued. Notification was sent out in advance of the Super Scratch Card retirement.
We are continuously enhancing our promotional offering, with exciting updates planned moving forward. At this time, we are unable to speculate on future promotions or share any details that have not been officially announced.
We appreciate your understanding and encourage you to stay tuned for further updates.
Additionally, players will receive more information regarding their Crypto Club benefits starting from July 1st.
S9 what rewards are we getting insteadcof scratch card
At the moment we do not have any confirmation regarding what will replace the Scratch Card promotion.
The lack of player appreciation from each one of these sites is disgusting. The fact they don’t even offer birthday bonuses anymore is all you need to see how much these sites don’t care. It’s excuse after excuse. Oh I’m sorry we don’t offer. You just don’t care to offer. It’s quite honestly pathetic really. Then when something is offered there is a 60x roller over. Like it’s beyond appalling. Then when something is offered the return is just plain disrespectful. There’s literally no benefit to being on any level on this. Then it’s the only site that requires a minimum amount to use rewards point. Now when I come here I just play. Don’t even bother cause every site in this casino group is far from what it use to be. The lack of appreciation and stinginess it’s just baffling. Just stop with your false promises. It’s better that you don’t offer nothing cause what is offered is beyond insulting. The best part of online casino was the perks they offered now it’s just beyond insulting. This entire group of casinos. So just come here to play.
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Hi, and thank you for taking the time to share your feedback.
We’re sorry to hear that you feel this way, and we understand how disappointing it can be when the rewards and promotions don’t meet your expectations. We truly appreciate you sharing your honest thoughts, as feedback like yours helps us understand what matters most to our players.
We know many players value loyalty rewards, birthday offers, and other perks, and we recognize your concerns about the current promotions and wagering requirements. While we can’t make changes to these programs ourselves, your comments will be shared with the appropriate team for review.
We genuinely appreciate your continued support and are grateful that you still choose to play with us. Thank you again for taking the time to let us know how you feel, and we hope to provide a better experience moving forward.
i had this deposit bonus available all week and i just used it yesterday (7/7)… trying to figure out what was going on i’m now seeing that the scratch card isn’t even offered anymore- why are bonuses with it as a reward being given past their removal? i wouldn’t have deposited had i not been misled? this is very disappointing
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What did they do for you
What did they do for u
I also have that deposit bonus in my account. I made a 30$ deposit on june 30th and was told the scratch card was gone. Then it appears in my account. I was told by an agent that its an old bonus, yet it expires on july 12. I was also told they were going to give me something in place of the scratch card and i never received anything. Its quite confusing.
Hi @Dezbian, I’m afraid the Message Scratch Card promotion has been discontinued. Once a promotion has ended, any previous offers associated with it are no longer available. If a new offer becomes available, our Promotions Team will send an account message to notify eligible players.
So I just got done speaking with a chat representative and I mentioned something about the scratch card being taken away and this agent just asked me what issues was I having with my scratch card? I replied… What do you mean? And they said is it not working for you? So I then proceeded to say it supposedly was taken away June 30th. I said I got a message stating that it was being retired. Then they needed a moment to look into it and then proceed to act like yes it was no longer available. So that leads me to my question bc if one of your employees didn’t even understand what I meant, does that mean it was just taken away for some people and it’s still available? Or what’s the deal? I can’t imagine someone working for you guys would have no idea 2 weeks later that there’s not even a scratch card promotion anymore? I mean last year they took away the crypto reward points that you received every morning and now no scratch card? I mean is your company going under or whats really good? Asking for a friend… Let’s just be real about it though and I always see people commenting that they see no incentive to play here anymore with literally no rewards being offered to them and they always finished it up with “unless your platinum Paradise VIP” Well let me just go on and respond to those people… Platinum Paradise VIP gives you absolutely NOTHING extra. I’ve been platinum Paradise for the last year I’ve deposited close to $100,000 dollars and I’ve literally had 3 withdrawals for maybe $500. Says a lot more about me than it does the casino but I just wanted to share some transparency here because the level claims you get rewards on rewards and bonuses and bigger this and bigger that. I deposited over $1700 dollars last week and I’ve asked for a bonus a few times and “sadly there’s nothing available at this time” listen you do not even get the free spins delight at the end of the month if you become VIP. Now if I’m starting anything other than the truth id love someone to please chime in and for everyone reading this please don’t let me deter anyone from dropping their money off here because after all I may just be salty about my insanely dumb spending habits… there’s a classic proverb that warns people lacking wisdom or financial discipline will quickly lose their money through reckless spending… “A fool and his money are soon parted”… But listen I’ve gotta run guys I have a deposit I need to make…
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yeah same here… been depositing everyday and i dont get free play now like i used to i dont know whats going on with this online casino sites . been calling and messaging my host and employees about how am i not getting free cash bonus after i lost money! and they dont know