Thanks for that info. Will definitely change to desktop.
Based on what we’ve learned from past outages, leaving their players in the dark is what they’re best at doing, and their update is no update.
3 Likes
I’ve been waiting since yesterday
This is bullshit. We get no updates. Been waiting on my deposit for close to 24 hrs now.
Im over 24 hours now!!! they’re just bullshitting us at this point.
No technical issues take this long. Probably putting in new software to rig some games a little bit more.
1 Like
I have been waiting for weeks now on a matter was told would be corrected within 48 hours after spending all night on chat!!!
I’ve tried to get more info but I’m dismissed and time wasted!
I’ve also received multiple messages addressing matters I never discussed and am baffled by this poor attempt to dismiss me and waste my time and take my money no updates at all!!!
I did way more than I should have done already!!
The live dealer and chat agent involved should of had my missing funds within minutes… Yet instead it’s weeks later and can’t get help … Systems are down… Sucks cause was becoming my number one casino… Now I see how you avoid correcting mistakes I’m sad I recommend to so many friends
Ive been waiting 24 hours for my 2 deposits to appear which they still have not. So this is a scam you are foingvto steal my money correct?
Last update was 5 hours ago? It would be nice to hear something
Whoa! Great minds think alike! Swear I was thinking the same thing!
Yes this happened to me yesterday. I made a Crypto deposit and never received it on the site also couldn’t get a hold of anyone through the chat
1 Like
Take all the time you need to fix the problem, not like we are getting any update or information on what the problem is.
The only thing I need from the mods at this time is that when the issue is fixed, I will be able to withdraw my money immediately. I will not be spending a penny here.
1 Like
I’ve been waiting for 27 hrs and this is insane. I’m a diamond flurry member and I’ve never experienced anything like this. I’m dead set on closing my account if I don’t get my money soon. And I’m expecting some serious compensation. It’s one thing to have an account issue but when I can’t even reach out to get an update it really pisses me off. They’re going to lose a lot of business after this!
3 Likes
Will I have to contact chat to get the missed scratch cards?
Since this issue is been going on for well over 24 hours why aren’t you guys at least sensing everyone money back eapecially since you have no plan to compensate for taking their money and making them wait for days on end
This is what I’ve been saying all along, but it fell upon deaf ears of course. It’s not rocket science and it doesn’t take a lot to make it right. But I have seen over and over again that you choose to stay silent and have shown nothing but disrespect to all your customers. This is a slap in the face.
Maybe an update would be nice right about now. At least tell me where my deposit is since you been holding it hostage for over 24 hrs now. At least hostage negotiators let people know their intended plans. Can’t even do that shit correctly.
Hey all,
Unfortunately, our team is actively working on resolving this, and once it’s fixed, we’ll take a look at your account. We apologize for any inconvenience this may cause.
But don’t you have to play thru once before you can do that?
Same problem with deposit 