Been a long time. We are still waiting for it. My spins didn’t work either
We understand it’s been a long wait, and we truly appreciate your patience. The issue is still being investigated by the vendor, and as soon as we hear back from them, we’ll be sure to update you. Thanks again for bearing with us!
The game is working now but the free spins aren’t showing up anymore
Thank you so much for letting us know. Once we have an update about the spins we will let you know. 
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Hi everyone, please be advised that we have sent a follow-up regarding this matter and will update you all once we receive a response. Thank you for your understanding!
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While we wait for this issue to be resolved, if any of you have concerns, please don’t hesitate to reach out to the moderators. We are here to assist and help in any way we can.
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? Guess that’s a no
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Hi @Rmm11111, we’re very sorry for the delay. Unfortunately, we’re still waiting for the escalation to be resolved. We’ve followed up, but we have yet to receive a response from the relevant team. We kindly ask for your continued patience and understanding as we work to resolve this matter.
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Furthermore @Rmm11111 , if you have any concerns while waiting for this issue to be resolved, please don’t hesitate to reach out to us.
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I too have this same issues and I was in no way offer no where near as much as everyone else wow that kinda hurts and upsets me we should all be given the same amount if offered the same promotion right? 
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Hi @Kchap460 , I understand how frustrating that must be, and I’m really sorry to hear you’re feeling upset. If you were experiencing issues with the promotion, it’s definitely important that everyone gets treated fairly. Did you happen to reach out to customer support or contact us during the time you experienced the issue? We’re here to help and would love to look into it for you! Your feedback is valuable, and we want to ensure you have a positive experience moving forward.
Yes I absolutely did reach out to the team
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And I was offered next to nothing compared to what I have seen on this post which is very upsetting
Becuase I truly do enjoy this platform and so far have not had issues as far as the customer service I just would like to think my hard earned money being spent and rewarded we should all recieve equal amounts if that such promotion is causing problems and as far as the game goes I don’t have ANY accsess to it at all anymore
@Kchap460 , I truly appreciate your feedback and am glad to hear you’ve had positive experiences with our customer service. I completely understand your concerns about fairness, especially regarding hard-earned money and rewards.
We want to ensure everyone is treated equally, and we’re sorry about the issues with the promotion and game access. If you haven’t already, please send us more information via private message so we can investigate and restore your access. We value your support and will work to resolve this as quickly as possible. Thanks for your patience!
How do
I send a private message I attempted to send one to you but it was unsuccessful
Pm has been sent
I don’t even see the game anymore
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Typical, your platform reaching out to game providers for assistance and mislabeling your platforms issues as provider issues.
You as a casino have an obligation to provide support and resolutions to your customers in a timely manner, multiple weeks with no resolution is not acceptable and is completely unreasonable.
Your platform should be the one to take whatever losses come with this error, not the provider OR especially not the customer we take enough losses from you people already.
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