Deposit Issue Under Review

Website Updates
#137

I actually just checked and I did get mine credited to me finally.

1 Like
#138

When did you deposit

1 Like
#139

Come ON already! Add this to the growing list of grievances! It should NEVER have taken this long yet weā€™re still waitingā€¦

#140

Hello everyone, please be advised that the team is actively working through all affected transactions, and once the issue is fully resolved, notifications will be sent directly via email or account message. We understand the delays have been frustrating, and your concerns about communication have been noted and shared with the appropriate teams. Thanks for understanding

1 Like
#141

so i deposited almost 30$ yesterday at 10am and i still have no recieved my
money i canā€™t get a hold of anyone at all on chat support or email this is so not cool i feel robbed :frowning:

#142

And you wonā€™t not until this is cleared up. They wonā€™t answer you. Thatā€™s how it is

#143

it said the issue was cleared up thatā€™s why iā€™m worried

1 Like
#144

same here with bitcoin lighting at 10:10am still nothing

#145

GOOD TO GO
whatever

Good news! The technical issues from yesterday have been fully resolved. You can now deposit, withdraw, and play whenever you like.

Thanks for sticking with us! Weā€™ve added some Slots Rewards points to your account as a small token of appreciation for your patience.

Sorry for the disruption, and happy playing!

1 Like
#146

whereā€™s my deposit though? thatā€™s not good my money just disappeared?

#147

Apologies for the delayed response to everyone. Please be advised that the team is actively working through all affected transactions, and once the issue is fully resolved, notifications will be sent directly via email or account message. Thanks for understanding.

1 Like
#148

Furthermore, at the moment, support is down, and there is no confirmed timeframe for when it will be back online. We appreciate your patience while support is under maintenance ā€” the banner is up to let everyone know it is currently unavailable.

If anyone has concerns, please donā€™t hesitate to send us a PM. Thank you.

1 Like
#149

I got my deposit! They are coming slowly but they are.

2 Likes
#150

I got mine when i woke up this morning. A note to everyone: i finally got someone in CS who told me my account had been fixed (it had not been). They will have to ā€œescalateā€ my claim of no deposit to a higher department. I cant help but wonder thst if i had never wrote themā€¦would i have ever gotten my depositā€¦food for thought.

1 Like
#151

I did receive my deposit. Thank you. However, my deposit was over $30 and that should be eligible for the scratchcard . when i check it tells me to deposit, but I did. I also selected the 100 percent match deposit bonus that I did not get. My question is will we be credited for this?

#152

Iā€™m still waiting

1 Like
#153

Thanks for confirming @KittyKatz11

#154

Hi @ElkeAnne, let me check this for you, and I will get back to you via PM. So please bear with me. Thanks

1 Like
#155

Can you check the status on mine please

#156

Same story was escalated and Iā€™d hear back soon but nothing