Day Streak Promo

Promotions
#46

I appreciate your attempted assistance, but the fact that I was not allowed my request to speak with a supervisor, and was essentially “hung up on” many times by the agents is another HUGE Issue.

It’s insanely troublesome that I’ve spent more time just trying to get answers while speaking to your agents, only to have the chats immediately ended (by the agent, not me) the moment that I say the word “supervisor”than I have speaking with my family members. And there is no compensation, bonus, or resolution for MY wasted time and money.

2 Likes
#47

Wait… there’s a streak promotion? I was told it was just a fun little counter that didn’t serve any promotional purpose. I’ve never got anything. Currently on a 27 day streak.:face_with_symbols_over_mouth:

2 Likes
#48
#49

@Momof3, we sincerely apologize, but please note that this promotion is available to selected players only.

#50

@Momof3 , the Streak Frenzy is the one you are referring to this is just for selected players only.

#51

Hi everyone,

To help us better monitor the issues you’re encountering, kindly post them in the designated thread. This will help avoid any confusion regarding the issues being reported. If you prefer to create a new post, please note that we will merge it with the original thread to ensure we are tracking the affected players effectively.

If you wish to prioritize your concern or require immediate assistance, we recommend sending us a private message with the relevant details, and we will address your issue promptly.

Thank you for your understanding.

#52

Why are only some platers getting the day streak promotion? No possible way inhavent given you guys enough of my mobey being lifhtning blitz. Was told it didnt count for anything and yet all of theae players say they receive rewards points based on their day sgreaks. Im pretty sure i should have earned atvleast 50k-60k ppints by now if i wasnt excluded.

2 Likes
#53

I have the same situation going on and my counter keeps going back to 0 when I’ve play everyday religiously. So infuriating.

#54

The day streak promotion is managed by our marketing team, and they determine the eligibility and distribution of rewards.

1 Like
#55

This issue is being handled via private message, as we cannot share account details in a public thread. Please feel free to reach out to us privately, and we’ll give you update.

1 Like
#57

Ever get it taken care of? I’m on my 6th day and not one response from any of my “escalations”. 24 to 48 hours has turned into 6 days and no points at all or even an email

1 Like
#58

Nope. And I’m furious. At this point, they’ve said that they resolved h the issue, but I never received my rewards points and now my streak counter is just gone.

1 Like
#59

Lol yo same lol today mine disappeared and now on day 7 and been re escalated a 4th time lol

1 Like
#60

Rest assured I have the right team looking into it tho lmfao

#61

:sweat_smile::sweat_smile::sweat_smile: gotta love the reassurance.

#63

It’s actually kinda sketchy at this point all jokes aside, I can’t speak to a supervisor and can’t get a response from anyone in customer service or the marketing team after 7 days. Really shocking to have them treat it this way

2 Likes
#64

Mine is gone as well. No resolution.

#65

Yup and how am I supposed to know if my 11 days so far is just gone or do I deposit to keep it going? No one has answer me, they just understand my concerns, but it’s a lose lose

#66

@LoyalPlayerLV , your concern regarding this matter is now handled via private message. Thanks for understanding.

#67

@Sjhillerman , your concern is handled via private message and we are very sorry for the inconvenience. Thanks for understanding.