Again my streak count kicked back to 0 when on day 15.
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@PlatinumPlusOne, we are very sorry to hear about this matter we, this is now handled via private message.
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Whoa! Iām just now seeing this! I didnāt know about any Day streak promotion! Why donāt I never ever get offered any promotions and I literally play all the time several times a day and everyday! Iāve lost thousands! And Iām a loyal player of ten years! This is not fair on any level!
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And how do a player get selected? I mean what conditions have to be met? That should be clear. Doesnāt matter because if I have to lose even more money for a day steak promotion then I donāt need it! Hell with the way my money been getting drained on slots lv Iād probably lose everything on the day steak promotion anyway!
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@Rameer12, We understand your concerns regarding this promotion, and we sincerely apologize for any confusion. Please note that the decision to offer this promotion is made by our marketing team, and unfortunately, it is available to a select group of players only. We appreciate your understanding and patience in this matter.
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Thatās just the problem I donāt understand and Iāve lost all patience with the disregard that Iāve been experiencing on slots lv! Rather the day steak promotion is for the high rollers or not donāt really matter because all players who play consistently and for a long time should be offered something! Everyone doesnāt have tens and hundreds of thousands of dollars to play and lose on slots lv! Losing thousands is still losing thousands and it should warrant receiving something regardless! Guess Iām just good for losing money at slots lv and that itās! Where is the fairness or fun in that?
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@Rameer12, Thank you for sharing your concerns, and we sincerely apologize for the frustration youāve experienced. We completely understand how disappointing it can feel when you feel that your loyalty and play arenāt being recognized in the way youād expect.
Please know that we value all our players, and while certain promotions may be targeted at specific groups and this is beyond of moderators scope and we hope you understand but we are always working to ensure a fair and enjoyable experience for everyone. Your feedback is important, and we will certainly pass along your concerns to relevant team as your feedback matters to us.
Furthermore, If you feel that your experience has not been reflective of the values we aim to uphold, we encourage you to reach out to our customer support team to discuss any specific concerns further. We genuinely appreciate your participation, and your satisfaction is important to us.
Thank you for your understanding
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I had the exact same flipping problem. Omg.
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I created a new post and I need you to check it please
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Why have I never received anything? My counter is at 27.
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Hi @Sjhillerman , Regarding this matter, we will be merging the post you created into this thread to streamline our monitoring process and ensure we are keeping track of everything in a single location. Thanks for understanding.
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And even more furious that I am not ever allowed to speak with a supervisor in regards to it. Clearly, if I received my 14 day streak points (5,000ā¦ even though it says 15,000?), then I am owed the 10 day streak points. I couldnāt have made it to 14 without hitting the 10 day markā¦
This is unreal, I feel incredibly cheated and manipulated and lied to by every single CS agent to whom I have spoken.
It has been well over a week since my issue was escalated, I was told 24-48 at most before I received my resolution and pointsā¦. And now they will not allow me to speak to any form of supervisor or even find out what the actual issue is UN-flipping-real.
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Hi @Sjhillerman, Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration youāre experiencing regarding your points and the delay in resolving this issue. I completely understand how important this matter is to you.
I want to assure you that your feedback is valued, and Iām here to help. Letās work together to get this sorted out. Iāll do my best to gather the necessary information and provide you with a resolution as quickly as possible. If you could please provide me with a bit more information related to your issue, it would help expedite the process.
Thank you for your patience, and I appreciate the chance to make this right for you!
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Thank you, Ariana. Iām missing my Day 10 streak points from the Streak Frenzy promotion. Iāve had 2 escalations created in regards to it and was guaranteed it would be resolved within 48 hours, at most. It has now been a week, and Iām still waiting to hear ANYTHING regarding the issue or resolution. Iāve spoken to someone every single day, spent hours on chat with you all, and have had the chat closed without allowing me to speak with a supervisor (as Iāve requested MULTIPLE times now) or even allowing me an opportunity for further questions.
No bonus is being offered as compensation for my time or the rude and incredibly inadequate service that Iāve received, and Iām so angry about it that I could scream.
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I apologize for the delays and the lack of communication youāve encountered. Thatās certainly not the experience we aim to provide. Let me take a closer look at your situation and escalate it appropriately, ensuring that we address your concerns swiftly.
Please allow me a moment to gather the necessary information so we can move forward. Thank you for your understanding, and again, Iām really sorry for any inconvenience this has caused.
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Thank you very much.
Youāre very welcome. Happy to help. 
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Is there an ETA on the response time for a resolution?
Hey @Sjhillerman, thank you so much for your patience while you waited! I appreciate your understanding. I wanted to update you about your escalation; unfortunately, there are no new updates at this time. However, I reached out to the team to see if they have any additional information that hasnāt been posted yet. Iāll keep an eye out for their response and will let you know as soon as I hear back.
I apologize for the delay and appreciate your understanding during this time. Please know that Iām doing my best to get you an update. Thank you again for your patience!
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