I was rewarded 50 free spins on Coins of Poseidon and reached out but no one reached out. Hopefully i can get some help here?
HOPE TO HEAR BACK THANKS
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I here ya that shit is ridic
We understand your frustration and appreciate your feedback. Please keep in mind that promotions and perks are offered at the Marketing Teamâs discretion and may change at any time. In some cases, promotions are removed to make way for new and improved offers.
As for the technical issues, we understand the concern. If you experience specific instances of lag or other problems, please send us a PM or report them to Customer Support so they can be investigated.
Your feedback has been noted and will be shared with the appropriate team.
@Ahhzombieee Iâm not sure how long youâve been with Slots LV, but to add to your list of some perks we used to get 5 or 6 years ago â
âbirthday bonuses GONE,
âfree spins on 5x Vegas immediately distributed to you after every $20 deposit GONE,
âanywhere from like 1250 to several thousand reward points distributed immediately after every deposit (which was eventually changed to where youâd receive them the next morning) GONE,
âbeing able to REDEEM AS LITTLE AS $0.01 IN REWARD POINTS - GONE.
âI rarely ever reach out but from what Iâve experienced over the last year or two: CARING CUSTOMER SERVICE AGENTS VIA CHAT - 90% GONE
The mod in this thread advises keeping in mind that promotions are sometimes removed to make way for new and better ones. I want to ask, as Iâm sure on behalf of 90% of the other players here⌠WHERE?? WHEN?? Because Iâve been here for like over half a decade and have yet to see that happen . It really sucks to have to say this to you guys, but you all should take a look at some of your top competitors because the two casinos I mainly play with now have actually done just that. They removed some stuff but immediately replaced it with something 10 times more beneficial to the player, not just to the casino.
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Same been here just as long lol couldnt think of everything⌠SLOTS.LV HAS GOTn GREEDY. THEY TOOK EVERY CHANCE OF US CASHING OUT ANYTHING out.so sad 
ive been saying this for a while. They dont care anymore.
Iâve never even heard of end of month spins and Iâve been here many many years and deposit and lose on nearly every single deposit anywhere from 50 to 100 times a day. What are or I guess I should say WERE these end of month spins?
Hi @Csmith758 , apologies for the delayed response, let me check your account and I will PM you. Thanks
Hi @Ahhzombieee and @Rcb777 we do understands all your concerns and all your honest feedback has been shared with the team. Thanks
Thanks for the feedback. Just to clarify, players who are part of the Crypto Club are currently eligible for a 100% match bonus up to $500 every week , plus an extra Super Scratchcard play on qualifying deposits. See TOS here.
Regarding the increased rollover requirements, we understand the concerns. Unfortunately, weâre unable to change those requirements from our end.
As for the End of Month Free Spins, they have not been removed. They remain an invitation-only promotion, just as they were previously. If youâre selected and receive the email or player message, youâll be able to claim the offer.
Regarding the lag and technical issues, weâre very sorry for the inconvenience. These issues are certainly not intentional, and the team works to resolve them as quickly as possible whenever they arise.
You dont understand our frustration because ypu dont play like we do or as long as we have.
Thank you for taking the time out to share how you feel on this matter once again.
i appreciate it
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Can I mod message me I need help but I canât see to dm any mod ty
This is being handled via private messages.
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How do I use my rewards to get a bonus. Iâm dollar rush with 346k
Youâll first need to head over to your âMySlots Rewardsâ Portal and click on âGet My Bonusâ, then you can choose to redeem all or just a portion of your Rewards Points⌠Once redeemed, it will then be converted into playable bonus funds that you could use on Slots, Table Games, Video Poker and Specialty Games.
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Honestly Iâm really upset and disappointed in this site. I deposit damn much via crypto and part of the crypto program. Every time I ask an agent to help with any promotion or anything relevant to my account they defer and make you specifically ask for whatever it is. They donât help at all. Not only am delisting thousands and losing daily but to get any sort of assistance from an agent is out of the question.
Iâm not entirely clear on what youâre referring to here. According to your account activity, you contacted customer service multiple times today and were provided with appropriate assistance on each occasion. If youâre referencing a different issue, could you please clarify or provide more details so I can better assist you?
Yes I contacted them about the issues I was having and nothing was done. I was told just because itâs not a wide site issue that basically it didnât happen. Itâs frustrating cause Iâm playing with my money and dealing with network errors during the slots spins and having to continually reload the game and it has an effect on the game.
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