***Crypto Club Questions***

Promotions
#2679

Hi @BostonOG, We understand your frustration, and we’re truly sorry to hear about the experience of your girlfriend has had. Please note, however, that for privacy and security reasons, we are unable to discuss or access any details related to another player’s account.

We kindly ask that your girlfriend contact us directly so we can look into her concern and assist her appropriately. Once she reaches out, we’ll do our best to resolve the matter as quickly as possible. Also, if the customer support advise her that her concern was escalated unfortunately she needs to wait for the escalation to be resolve.

Thank you for your understanding.

#2680

This is day 3 and there is not resolution. I am appalled at how little has been done to take care of us in a timely manner. Shame on you Slots for being so insensitive to your loyal customers :rage:

2 Likes
#2681

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Funny, the moderator and the CS Representative both told me that I WAS WRONG about how the Crypto Rewards work, yet here’s rewards for 1 day added today when I made the deposits the same way yesterday as the 2 days before. Now if I can only get the 2 days owed to me…

2 Likes
#2682

This problem Bella giving bad vibes I’m not spending another dime here until things are running like how they used to. One cs can add points others need to escalate the case like WTH. Issue my points already. Nobody got time to wait .

2 Likes
#2683

I would like to receive information regarding this as well. I’ve been offered a claim escalation 3 times now and have not heard back on any of them.

This entire site’s promotions are a joke. I don’t think that I’ve ever actually had things just go smoothly, gotten exactly what I was owed, and in the agreed upon timeframe set out in the terms and conditions that THEY determined!

#2684

Same! This is day 4 that I am still waiting for my points. Clearly things are not working correctly and I thought that Slots would make it right quickly however all I get is sorry’s. Can we fix this or manually add them then move forward. @moderators

#2685

Hi @jewell36,
We’re very sorry about this situation. Once an issue has been escalated, it is beyond our direct scope, and we kindly ask for your patience while it is being reviewed. Rest assured, you will be notified as soon as there is an update or the matter is resolved.

#2686

Hi @BostonOG,

Thanks for sharing your experience. We understand how confusing these situations can be, especially when things don’t seem consistent but from our end we are just follwing what is the terms and condition of the promotion. Please rest assured that your feedback is valuable, and we encourage you to follow up directly with our support team if you believe there are still rewards missing—they’ll be in the best position to review your account details and assist further. We appreciate your patience and understanding!

#2687

I understand that but it’s been four days, sir

#2688

Hi @te3bird ,

We truly understand your frustration, and we apologize for the confusion and inconvenience. Please know that our support team is actively working to resolve the issue, and we appreciate your patience as they review your case. Unfortunately, as moderators, we do not have the ability to add points manually, and this promotion is outside of our scope. We hope you understand, and we’re here if you need any further assistance. Thank you for your understanding.

#2689

Hi @Sjhillerman ,
We understand your concerns and truly apologize for the frustration you’ve experienced. Once an issue is escalated, it is beyond our scope as moderators, and all we can do is wait for the escalation process to be completed. We kindly ask for your continued patience during this time. Rest assured, once the issue is resolved, you will be notified promptly. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out. We appreciate your understanding.

#2690

Hi @jewell36,
I completely understand that the long wait can be frustrating, and we share in that frustration. As much as we would like to assist you further, this situation is beyond our process. We kindly ask for your continued patience while this is being addressed. Thank you for your understanding.

#2691

Well there isn’t anything I can do except wait. I’m not depositing until this is resolved. You’ve taught me to be wary of your basic operations and that coupled with constant losses, spins that stop short or glitch in the middle have given me pause. Not to mention that after waiting 4 days no one even bothers to give me a little free play for my troubles.

1 Like
#2692

Same thang here i havent received all my rewards I’m owed but
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#2693

Welll said.

#2694

Ive had them lie to my face about my deposits and then i have to screenshot my transactions and show them then they are like " ohhhh now i see it…" multiple times of similar scenarios like this. Ive been here forever . I like slots.lv time to time they are VERY difficult . Right now is one em

3 Likes
#2695

Now i screenshot chats and everything just in casee.

2 Likes
#2696

same here. they delay and hold then lump multiple deposits and gameplay sessions effectively max out daily points for sure. i have also seen that when i would exchange points for a few dollars bonus play to pass the time between deposits, the bonus wouldn’t be ‘closed’ in the gameplay when i lost it. I would be closed after i lost the newly deposited cash funds and i wouldn’t earn points for playing during that time.

1 Like
#2697

We’re truly sorry for this inconvenience and thank you very much for your feedback. Upon reviewing your account, I can see that this has been handled by CS @jewell36.

#2698

Upon reviewing your account, it seems that your Rewards were already added @Paybam74.