This is day 3 and there is not resolution. I am appalled at how little has been done to take care of us in a timely manner. Shame on you Slots for being so insensitive to your loyal customers 
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Funny, the moderator and the CS Representative both told me that I WAS WRONG about how the Crypto Rewards work, yet hereās rewards for 1 day added today when I made the deposits the same way yesterday as the 2 days before. Now if I can only get the 2 days owed to meā¦
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This problem Bella giving bad vibes Iām not spending another dime here until things are running like how they used to. One cs can add points others need to escalate the case like WTH. Issue my points already. Nobody got time to wait .
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I would like to receive information regarding this as well. Iāve been offered a claim escalation 3 times now and have not heard back on any of them.
This entire siteās promotions are a joke. I donāt think that Iāve ever actually had things just go smoothly, gotten exactly what I was owed, and in the agreed upon timeframe set out in the terms and conditions that THEY determined!
Same! This is day 4 that I am still waiting for my points. Clearly things are not working correctly and I thought that Slots would make it right quickly however all I get is sorryās. Can we fix this or manually add them then move forward. @moderators
Hi @jewell36,
Weāre very sorry about this situation. Once an issue has been escalated, it is beyond our direct scope, and we kindly ask for your patience while it is being reviewed. Rest assured, you will be notified as soon as there is an update or the matter is resolved.
Hi @BostonOG,
Thanks for sharing your experience. We understand how confusing these situations can be, especially when things donāt seem consistent but from our end we are just follwing what is the terms and condition of the promotion. Please rest assured that your feedback is valuable, and we encourage you to follow up directly with our support team if you believe there are still rewards missingātheyāll be in the best position to review your account details and assist further. We appreciate your patience and understanding!
I understand that but itās been four days, sir
Hi @te3bird ,
We truly understand your frustration, and we apologize for the confusion and inconvenience. Please know that our support team is actively working to resolve the issue, and we appreciate your patience as they review your case. Unfortunately, as moderators, we do not have the ability to add points manually, and this promotion is outside of our scope. We hope you understand, and weāre here if you need any further assistance. Thank you for your understanding.
Hi @Sjhillerman ,
We understand your concerns and truly apologize for the frustration youāve experienced. Once an issue is escalated, it is beyond our scope as moderators, and all we can do is wait for the escalation process to be completed. We kindly ask for your continued patience during this time. Rest assured, once the issue is resolved, you will be notified promptly. If you have any further questions or need assistance in the meantime, please donāt hesitate to reach out. We appreciate your understanding.
Hi @jewell36,
I completely understand that the long wait can be frustrating, and we share in that frustration. As much as we would like to assist you further, this situation is beyond our process. We kindly ask for your continued patience while this is being addressed. Thank you for your understanding.
Well there isnāt anything I can do except wait. Iām not depositing until this is resolved. Youāve taught me to be wary of your basic operations and that coupled with constant losses, spins that stop short or glitch in the middle have given me pause. Not to mention that after waiting 4 days no one even bothers to give me a little free play for my troubles.
Same thang here i havent received all my rewards Iām owed but
Welll said.
Ive had them lie to my face about my deposits and then i have to screenshot my transactions and show them then they are like " ohhhh now i see itā¦" multiple times of similar scenarios like this. Ive been here forever . I like slots.lv time to time they are VERY difficult . Right now is one em
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Now i screenshot chats and everything just in casee.
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same here. they delay and hold then lump multiple deposits and gameplay sessions effectively max out daily points for sure. i have also seen that when i would exchange points for a few dollars bonus play to pass the time between deposits, the bonus wouldnāt be āclosedā in the gameplay when i lost it. I would be closed after i lost the newly deposited cash funds and i wouldnāt earn points for playing during that time.
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Weāre truly sorry for this inconvenience and thank you very much for your feedback. Upon reviewing your account, I can see that this has been handled by CS @jewell36.
I also didnāt get my $17.50 and after 4 days waiting you guys only gave me $11.30 and yesterday deposit today I didnāt get my $17.50 Iām started to wanting to deactivate my account how can you as for pm of the description of the bonus owed when itās on your website ? Slots LV plays too many games with players smh
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