Same here. It came through yesterday, was looking forward to it this morning but nope.
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Exact same thing, had 2 days in a row with my rewards at 10:30 and nothing today. Followed up of course by a wasted hour on chat with a CS Representative who doesnât understand how Crypto Rewards work and literally told me I was lying, well she said mistaken, and that I DIDNâT get any rewards the last 2 days because I didnât qualify⌠its crazy that they cant look and see the rewards I got, telling me I got the scratchcard but thats it like I mustve been hallucinating or somethingâŚ
Funny how I notice the same names on here out of the thousands of players they haveâŚ
Right! I sure donât understand how they know nothing about the rewards program
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We the ones paying their mortgage 
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Doesnât look like the moderators GAF either.
I also didnât get mine today flat out feel like they scam us. Not to mention they still advertise it⌠and their chat moderators are horrible and clueless I donât bother with them anymore because theyâre useless
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Yeah cs said my account only get deposit bonus and no rewards im like what are you talking about ive been getting points issued since crypto club started
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Omg same thing here, Iâm like I got the rewards every single day for 2 years straight I think I know how theyre supposed to work by now!
Hi @Lakers24,
Your concern has already been addressed by our Customer Support team. If you have any other questions or need further assistance, feel free to let us know.
Thank you!
I did not get rewards points issued?
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Me too ridiculous, all this does is make me not want to play with them I will go on another site smh, unless they want to be civil and do whatâs advertised
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Your concern has already been addressed . If you have any other questions or need further assistance, feel free to let us know.
Thank you!
Once again crypto rewards are down for the millionthtime. And customer support says they cant do anything.
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Must be an inexperienced tech team.
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Weâre truly sorry about this inconvenience. The relevant department is looking into having this resolved.
@moderators you are telling everyone their concerns were addressed via private messageâŚbut they were not⌠you only thanked us for our patience and said it had been escalated or a ticket was created in the private chat.
It isnât fair to us to have to battle for what we are owed and what is advertised on the site.
Depositing and then having to navigate thru all this for rewards points owed to us⌠is quite frankly exhausting
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Hi @TexasGal5 , Thank you for sharing your concernsâwe truly understand how frustrating this situation can be.
We want to clarify that the reason we respond via private message is because we are not able to escalate account-specific matters through public posts. Private messages allow us to handle your inquiry more securely and directly.
Please also understand that promotions and reward point issues fall outside the scope of what moderators can resolve directly. However, we are doing our best to assist by escalating your concerns to the appropriate teams and keeping you updated as much as we can.
We truly appreciate your patience and understanding as we work to support you.
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NO it hasnt been, Iâm sorry but yâall are completely useless, its so obvious what these scammers do I feel like you hired those âNigerian Prince"s who used to scam people online when the internet was new! My GF obviously made a $35 deposit didnât get her crypto points. They outright LIED to her and said oh tou have to wait until midnight they go in at any time, of course they never did so the next guy makes her do the whole incognito mode BS/clear your cookies etc. and other off the wall stuff like started out with"oh you mean the one todayâ? nonsense, playing stupid and making the chat take an hour, leading her on the entire time onlu to tell her they have to âescalate itâ so really? Why didnât they just say thst right away? Because the entire conversation is a scam and its getting old real quick.
Hi @BostonOG, We understand your frustration, and weâre truly sorry to hear about the experience of your girlfriend has had. Please note, however, that for privacy and security reasons, we are unable to discuss or access any details related to another playerâs account.
We kindly ask that your girlfriend contact us directly so we can look into her concern and assist her appropriately. Once she reaches out, weâll do our best to resolve the matter as quickly as possible. Also, if the customer support advise her that her concern was escalated unfortunately she needs to wait for the escalation to be resolve.
Thank you for your understanding.