My concern wasn’t solved what about that ? Don’t act like y’all fixed it, your good with taking our deposits but can’t honor what you advertise on your website
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Hi @Lakers24,
Upon reviewing your account, I see that you made a deposit of $20.23 at 1:10 AM, and the Crypto Club: 100% up to $250 bonus was applied for that amount. You then made another deposit of $22.24 at 2:49 AM, and the bonus was also added for that.
As for the points, once you meet the wagering requirements, the points will be credited the day after your deposit. So, in your case, they will be added on the 21st as per the terms.
Welcome @Prican87361, and thank you for reaching out! I see that this has already been escalated through customer support. Please let us know if you need any further clarification.
Ridiculous
2 Likes
Haven’t received reward points for my crypto deposits yet
I’ve been waiting for 4 days
Hi @Tellietell0011,
This matter has been addressed via private message. Please continue the conversation there, as one of our moderators is assisting you directly with your concern.
Thank you!
My issue is still not resolved I still do not have my points this is sad
lol!! You can’t be serious is this a joke?? I’ve been missing my crypto club reward points from Friday’s deposits I’ve reached out numerous times now.
I was told I was not a part of the crypto club in an escalation even though the club page only has ‘Deposit Now’ buttons on the page instead of “Opt-In”, I received point adjustments in the pass automatically (which becomes harder to provide with the 31 day max pull of past transaction), got a personal message being given missing club points (see below), and currently have bonus offers for the 100% up to $250 that did not expire as of this message. I was told the reward points that brought this escalation up will not be given and that the status of the club membership can be subject to the marketing division even though the terms and conditions section of the club page has no mention of this. The agent I discussed this with had no interest in trying to find out why I apparently lost my club status, and I have no real faith in their opting me back in actually worked as there is no feedback provided in the messages/notifications area.
Hey,
We previously sent you a message saying you'd been credited missing Rewards Points as part of Crypto Club - turns out that was a mistake. Sorry about that!
To make it right, we’ve now added 10,000 Reward Points to your account as a goodwill gesture. They’re ready for you to use.
Thanks for bearing with us!
Cheers,
SlotsLV
You are enrolled in the program, this was however added today
but I was enrolled previously is the point. As referenced from that message provided and all the other points mentioned above. I’ve only ever done crypto deposits. There’s some issue that’s not being looked at for how I suddenly wasn’t a club member anymore.
You were not previously enrolled, this was the first time
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Crypto Self Lock
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Self Lock counter: 0 / 1
That means 1st lock, if you were in before and left then rejoined for example, it would show 1/2,
You were locked into crypto deposits, but that isn’t the same as actually being enrolled in the program.
The CS agent you spoke with earlier has opted you in manually, so you are all good now.
That message about the 10000 rewards was sent on May 25th. The agent also stated that the 100% match bonus I have that doesn’t expire until later today indicated that I had some club status in May for that offer to be there (the terms and condition also mentions this on point number 6). I have been given rewards owed prior without talking to any agents prior to today. I received this message prior to the re-opt-in today. There’s something not adding up with all this. This at least has to look odd.
Crypto Club is back... and you've been credited with Rewards Points!
May 9, 2025
Good news! Our Crypto Club is back up and running again – and we’ve already credited your account with any missing Rewards Points from recent play.
Thanks for your patience while we fixed the issue. Now it’s time to enjoy the benefits – more points, more rewards, and more chances to win.
CLAIM NOW
This was sent to all players as far as I am aware, due to an issue a couple of weeks back, but I can assure you until 6.35 ET this morning you were not enrolled into the crypto club program!
On 5/5/25 I was given 25500. After 2 days of doing the max alotted depos/wagers of those days with a current level of Cherry Boom status at that time (12750 per day). This also doesn’t explain the previous message provided that was sent on 5/25/25 with the missing rewards credited as a goodwill gesture or other agent talks where I was given the missing credits. These actions above assure me that I was enrolled prior.
Well I’m sorry I’m not sure what else i can advise you