***Crypto Club Questions***

Promotions
#323

Wow. Yeah same issue.

1 Like
#324

Wow unbelievable

1 Like
#325

We are still looking into this and any information we get, we will share it with you guys.

5 Likes
#326

When will u have an update?

2 Likes
#327

Yeah I didnā€™t get my reward points for my last deposit a few days ago nor did I get my deposit bonuses today. Chat is completely clueless as to how this promotion actually works and will just argue with you until you give up. So, thatā€™s what Iā€™m doing I give up and I will play somewhere that understands their own flipping promotions.

2 Likes
#328

Your reward points for last weekā€™s deposit on 12/6 was credited on 12/7. For the deposit made on 12/7, you forfeited the bonus before the reward points could be added. This is why you didnā€™t receive the reward points for that qualifying deposit.

As it relates to todayā€™s deposit match offer, we are still looking into this.

#329

I am in the same boat

#330

No rewards here.

1 Like
#331

Agree, itā€™s gotten extremely bad

2 Likes
#332

Regardless if I forfeited the bonus or not I should have got 3500x2 for my 49$ deposit. Iā€™ve done it 100 times and still got the points

2 Likes
#333

This is hilarious. Worst customer service. I just had to explain to one of the most uneducated people Iā€™ve ever talked to. They are sticking to playing dumb

2 Likes
#334

Monday evening now and still havenā€™t received my weekly bonus. All chat says is to keep checking back. Any update mods? Thanks

1 Like
#335

@Tmoney 17 500 RPs were added on December 11th.

@Drewsky54 youā€™d need to deposit and wager first to receive Rewards points.

@Jaslit this has been escalated for review.

@Panman16 as it was advised youā€™d need to deposit and wager first.

@JesseJ you received your Rewards points on December 7th. There were no deposits after.

1 Like
#336

Weekly 100% match bonus redeemable 2x weekly. Not sure what points your referencing.

#337

Iā€™m sorry, I thought you were referring to the points that you get after depositing and wagering. Let me take a look again.

#338

My weekly 100% match bonus that hits my account every Monday morning is missing along with the 20 other people that are asking about the same thing. Is there an update since you guys said it was being looked into? Or nah?

1 Like
#339

Thank you. I appreciate it.

1 Like
#340

This has been escalated now.

#341

Hi. Seems like quite a few people have had this issue all day. Was it escalated earlier or just now? Thanks

1 Like
#342

Iā€™ve escalated it just now.