Why before you even break even or get ahead do you just keep getting robbed losing even more money

I’m confused as to why I’m back to receiving only 10,000 dollars in reward points for the crypto club after one time I received 75,000 since the crypto club promotion started and I play on a regular and at the present which has been going on for awhile I’m literally just being robbed repeatedly! I would think that I would be getting no less than 50,000 or more in reward points and much more than just 10.00 dollars as an e caption that o had to ask for for more times than I can count before I finally got something and it was the lowest exception bonus no where near compared to what I have put in! How many times do a player keep losing money before they realize that their not going to get a nice win! Seems that the more money o deposit the more I keep losing! Which makes me lose even more! This can’t be a coincidence and 100% legitimate and fair! It’s like my RTP has been turned down which makes 0 sense when it’s not like I’ve won this amazing jackpot or I’ve won anywhere near more than I’ve put in! This is getting old, and tiresome the losing all the time! I’m not rich and can’t just keep donating and losing money. A lucky break would be nice!

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If you are referring to the scratch card, that isn’t based on levels, it’s a random issuance.

Yes I am in reference to the scratch card. But also the countless losses that have been occurring for quite some time now! If you look over my account you will see an insane amount of deposits and losses! It’s too much! And it seems intentional! I should have been compensated with something nice by now for my loyalty.

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Yeah, my rtp today is 62%… it’s typical though… but if you do hit once then you can guarantee if you bring up rtp then they’ll go back months to find a win and try to equate it into your total RTP. Someone once complained about it and they brought up a win from the beginning of the year. Multiple games from multiple vendors and it honestly does feel like there’s an off switch or that the RNG weights are adjusted based on session… or maybe it’s timestamp based… I don’t know… I’ve seen it way too much here and the only reason I still play is out of a stupid “need” to get to the last tier… I know it’s dumb, but I just want to be able to say I did it… and then cry about how much I’ve lost here.

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Yeah all of it is just making me uncomfortable and skeptical about the integrity of slots lv. Something just doesn’t feel right outside of being robbed nonstop LOL. That’s enough to make it not feel right alone! But in all honesty this is not the same slots lv that it used to be NOT AT ALL! And I’m pretty tired of just wasting money here. Can’t afford to keep doing it. I’ve been at the last tier which is Diamond Flurry for a long time now if that’s what you’re speaking of and honestly it doesn’t make a difference! Like I stated before if your not at least breaking even let alone getting ahead then whats the point in gambling. Hell if I want to just give away money I can donate to the homeless or cancer society at least they really need it.

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We’re truly sorry that both of you feel this way about your gameplay on our website @Rameer12 and @jadon1979 but rest assure that we stick to the best practices in order to ensure a fair gameplay to all our players and we do our best to come up with promotions that can make your player experience better. We certainly appreciate the feedback because the feedback of the players that spend time on our website, is always helpful for us to improve.