Thanks for checking into the request. Appreciate it
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I too have had my 10x pay glitch in me right after winning a decent line, no pay, still glitched. I have not played since this occurred as well. Screenshots and videos since it occurred as well. Thursday April 25th, nearly two weeks ago. No updates…
Will check an update for this as well.
@Nurse1981 @KalebDHopkins can you please fill this out and send me a PM?
Time and Date of the Incident (ET):
Description of the issue:
Error Message (include screenshots if available):
Troubleshooting steps attempted:
Troubleshooting result:
Mobile (yes/no):
Desktop (yes/no):
Version used (download client, website, Casino-in-Poker, mobile):
Operating System (OS):
Internet Service Provider (ISP):
Location Information:
Please take into consideration that the information provided here is considered sensitive, so do not reply on the public thread. 
For everyone else, if you have same issue, fill the form out and send it to any available moderator at a time.
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I am not seeing the option to pm you. I however have contacted support several times and supposedly the issue was escalated, my issue was a that it’s been 2 weeks in less than 24 hours and it’s like $117 dollars. Seems like the games having an issue and should perhaps be taken offline until fixed and credit the users that have won and were not paid. But that’s simply the right thing to do, doesn’t mean it’s going to happen.
Time and Date of the Incident (ET): 5/2/23 @ 3:13 pm EST
Description of the issue: using a bonus free spins, first spin went fine second spin froze on a win
Error Message (include screenshots if available): I sent screen shot but I can take screen recording if needed
Troubleshooting steps attempted: new browser, different device, refresh/restore clear entire cache / cookies/ everything
Troubleshooting result: game play is frozen, did not receive the bonus
Mobile (yes/no): yes
Desktop (yes/no): yes
Version used (download client, website, Casino-in-Poker, mobile): Website
Operating System (OS): n/a
Internet Service Provider (ISP): n/a
Location Information: USA
SAME! I have been trying to play for last 2 weeks and it spins just fine when it’s not a win. However when it’s a winning spin the game completely glitches and freezes and the only thing you can do is refresh the page or close it and reopen… but still it does the same thing upon trying again. This is clearly an issue for every player and staff acting as if they are unaware or aren’t noticing what’s going on is completely suspect and a cause for concern. CLEARLY if they attempted to duplicate the issue on their own it would easily be shown.
@Nurse1981 can you please double check the time of the incident? Or were you referring to other game but 10 Time Vegas?
@Bradfordryan I’ve checked your recent gameplay and wasn’t able to see any stuck spin or incorrect payout on Ten Times Win. Can you please clarify more?
Yes I am talking about 10 times Vegas like everyone else. I never said ten times win… and I just tried game again after clear cache and using a diff browser. I got the Samee results.
I think some free spins are in order! This is crazy!
So what’s up? The issue still hasn’t been fixed nor have I been compensated for the money the game stole from me.
Did somebody escalate this for you?
Not to my knowledge
Ok can you PM us the details and we can take a look for you
