Ok , so I’m going to take this to the public forum now. I have been waiting 5 days for a response for my perk points (Made by a qualifying deposit) and all they can say to me is it’s out of their hands and on a different department to investigate. Simple and plain in writing!! 5Days!!! No inconvenience chip, appreciation chip, or even my 100%match bonus!!! Took my deposit and left me with the “ escalated “ excuses and runarounds… I even made extra deposits while waiting, and they still haven’t resolved my issue from the first deposit promotion. Ladies and gentlemen…… please look up D.R.O. under the fair gaming tab in the help section. That’s where I’m going to file… hope it works
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I’m due for my points! And match play!
This is bull shit im a Platnium Paradise tier and ive never recieved any message regarding any exclusive VIP offer… I use to receive more benefits at the lowest tier than i do at the highest Platnium Paradise… All i see now is my deposits gone almost instantly after making them…
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I totally feel you. It’s kind of like a bait and switch for you to deposit and then tell you, oh it’s a mistake. Almost everything they are doing and saying is contradicting the terms and conditions
Hi @JsCrazy25,
Thanks for sharing your feedback. I understand your frustration, and I’m sorry to hear you haven’t received the VIP offers you were expecting. Bonus offers are typically handled at the discretion of our promotions team. We truly appreciate your loyalty as a Platinum Paradise tier member, and I’ll make sure to pass along your comments to the relevant team. In the meantime, if you feel like you’re missing out on something, please reach out directly, and we’ll see what we can do.
Thanks for your patience and understanding!
Hi @Tank206,
We can only imagine your frustration regarding the offer you received. This has been escalated to the team and is currently being investigated. Normally, we provide an estimated resolution time, but it can vary depending on the number of tickets and any additional investigation required to prevent future issues.
I’ve also followed up on your ticket, and we’ll definitely keep you updated as we make progress. Thanks for your patience and understanding!
Why did you move my chat? Are you guys hiding something?
Where is my points!!! I’m so sick of this
We moved it to a different thread.
Having checked your account, It would appear that the bonus has already been added, and is available to redeem, CS have reached out to you in regards to this.