you got the scratcher working yes! But Medusa free spins isn’t. But I’m happy
Skeeter2222
So heres the latest issue
So ive chatted with Customer Service over the past several days and recently replied to a comment made in this forum about " Big Words," that had been earlier in this thread.
And now this happen today causing a complete lack of trust with Slotslv. Like an idiot ive kept on deposit money on the daily just to watch it disappear throught out this whole time. Knowing that theres no rewards being earned and no wirh all the money ive been wasting, not like they are going to help anyways. But it does make it a little better after loosing.
As mentioned earlier in the thread that we could rest assure that any missing rewards would be fully compensated once technical issue were fixed. So i get a direct message today im the profile section of the website. Stating that the issues of the scratch card had been fixed and i was compensated 5 extra spins in 2 spins a day could be used. My first reaction was are you f__cking kidding me this is how im being conoensated for my missing rewards with 5 extra spins on a card that is almost 95% of the time to reveal the smallest amount reward once scratched. But to my surprise the scratch card is no longer even being displayed on my account…
Hi @JsCrazy25 . We’re truly sorry to hear about your experience, and we completely understand your frustration regarding how the situation has been handled. We know how disappointing it must feel to not receive the rewards you were expecting, especially after continued support and deposits.
As much as we would like to do more to help, please know that the decision regarding compensation was made by higher management, and unfortunately, we are unable to override it. We sincerely wish there was more we could personally do for you in this case.
That said, your feedback is incredibly important to us, and we will absolutely pass it along to the relevant team for review. We value your input and loyalty, and we hope for a more positive experience moving forward.
Hi @Skeeter2222,
Thanks for bringing this to our attention. I’ll be reaching out to you via private message to assist further with your concern. Appreciate your patience and understanding.
I cant even find a contact number! horrible customer service
Ya you can’t call it’s email or chat only
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Wow! That’s just messed up on every level! Hope you at least got some compensation during all the fake issues surrounding the scratch cards and reward points the past 9 days. Know that doesn’t make up for the reward points trust me I’m not getting mines either. Therefore I definitely know how you feel. And just like you I been depositing this past week just giving away my money to slots lv with no chance of winning!Even while not getting what’s owed to me! I feel like a total idiot now!
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Wonder how this is going to be addressed smh. Like all we want is a clear cut answer and what is owed and what not smh
And when! How long can this go on?
Can someone please check for me .since last week i haven’t received any points from deposits thst iv made from last week and this week
It’s been an ongoing issue for 9 days now. They say they are working on it and will compensate us accordingly
Same here i should have one left contacted custpmer support they said if it doesnt let me play in the next 24 hrs go ahead and contact them back. But i should have one more and she understands it doesnt display the countdown of when to scratch.
Im owed a ton of crypto rewards. When is this going to be rewarded to me?
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Sent you pm.
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This has been address via pm.
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Upon reviewing your account, we can confirm that the last Scratch Card you received was on 05/02/2025 at 12:08 AM EDT.
If you have any further concerns, please feel free to send us a PM.
Upon reviewing the account it looks like this has been addressed by Support.