They are still looking into my little $32.48 deposit from 4/21 that still hasn’t been posted. The won’t give an equivalent credit either. Ive only got a few points under 439k though…
Anything owed to your account will be added to your account once everything is up and fully functional.
"BIG WORDS, " I hope you dont regret stating them later on. By what i mean, “later on” is once everything is fixed and we get another message stating weve already been compensated for the missing rewards…
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Hello Everyone,
We completely understand your frustration and truly share your sentiments. We want this issue resolved just as much as you do, and we want to assure you that anything owed to you will be credited to your account once the issue is fixed.
We sincerely appreciate your patience and understanding as we work through this matter.
Thank you for bearing with us.
Can you try to at least get another compensation for everyone’s frustration and the long wait? Like something to show that our frustration is seen and what not ?..
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Hi @Mushu727,
We sincerely apologize and completely understand how frustrating the long wait can be. Regarding the compensation, unfortunately, this matter is beyond our scope.
However, please rest assured that anything owed will be credited to each account accordingly.
Your continued patience and understanding during this time are truly appreciated.
Thank you again.
I still dont have my 2 deposits from the 20th equalling just under $100. Over the past 7 or 8 years I have accumulated just short of 24 million player points here which is the highest of all the casinos I spend money at yet, I get far more offers, benefits, and rewards from the all the other establishments. HardRock literally had a choclate cake delivered to my house on my birthday and I can assure you that I dont play there everyday like I do here. I’m not sure what their thought process on customer appreciation is here, but as a bussiness owner myself we always recognize and reward client dedication and I feel like they’d be getting a much different and more understanding response from their clients in the occasional and unavoidable situations where problems arise, if they made their dedicated clients feel a lil more appreciated… just my opinion, but I’m nobody…
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It’s wild, out of all the sister site only one understood and made it happen somehow but I can only understand so much of what happens behind the scene welp think might time to a break from em lol
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Something is definitely off about all of this! It’s been too long waiting for rewards points and deposits without being told something authentic regarding the issues! Still waiting and even though I said I wasn’t going to deposit anymore until I get what’s owed to me but I still did against my better judgement when I saw that someone posted that they won on here! And now I’ve lost another 100 dollars playing on here! The way the games are literally not doing anything for two months now especially with all of the other issues seems intentional! Now I’m questioning the authenticity of that post! Hoping it wasn’t just a way to get players to deposit on here! And no sooner that post was made about waiting on a withdrawal now that’s been removed! And I fell for it hook, line and sinker!
It sucks how long things are taking, but they obviously don’t want us players to feel like this… and sometimes crap happens and we’re not accustomed to this because it’s usually 
here. I’m sure it’ll get fixed soon 
And I haven’t gotten any more compensation than probably anyone else here- I just think we have to be rational about this whole situation. It sucks and I’m upset, but there’s nothing that can be done rn. And I’m sure they are already losing money because of this and just can’t issue more and more bonus funds or points
Hello everyone,
We deeply apologize for the inconvenience and frustration you’ve all been experiencing. We understand how disappointing this situation is, especially considering your loyalty and dedication. Please know that we, as moderators, are just as eager to resolve these issues as you are. The relevant team is actively working behind the scenes to address and fix the ongoing concerns as quickly as possible.
We truly value each of you and your continued support, and we’re doing everything we can to get everything back on track. While we understand it’s been a challenging time, we ask for your continued patience as we work toward a resolution. We’re committed to making things right and ensuring that you all feel appreciated and valued.
Thank you for your understanding, and we will continue to keep you updated as we receive more information.
I mean if it’s maintenance on some scratch cards it would’ve been fix. Website maintenance usually takes a couple hours right? And what they need to maintenance it’s already rigged to get the lowest rewards available. 
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That part! Right!
My free spins on the medusa game will not work. Not sure if its part of the issues going on. Thanks you
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Same for me too
When am I getting my deposit points added to my account? I’ve made over 3 qualified deposits a day since the 25th. And haven’t received anything. I chatted with two agents and I really don’t being brushed off like I’m the idiot, telling me I was already compensated the points from y’all’s blanket $50 “we fsuckedp free play”. Then I put time out of my day to contact you and nothing ever works.cant find an agent, times out agent treats me like a retard, or I have to explain to them how their bonuses work, then the good ole’ " nope it’s your fault"
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Can yall just shut the whole website down and just reboot it or whatever /troubleshoot because nothing is working correctly.
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i have been waiting as well….i hope it can be resolved soon i missed my scratch card point and deposit bonus
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