**Refer & Earn and Crypto Club are currently under maintenance. We’re working hard to get them both back up and running soon — thanks for your patience.**

Website Updates
#306

So I recently reached out to CS and an agent was more than helpful in listening to my issue and granting me some rewards to keep me happy for compensation of my previous loss of rewards from the scratch card and the previous days deposits. Although greatful, i have now made 4 more deposits since any rewards were granted and quickly lost before those deposits were made. Now i have tried explaning to an agent 3 different times. Only to have them all tell me that I’ve been compensated for everything already. Obviously not taking the time to either fully look at my account or is just issuing the quickest response.

But it sounds like there many issues with this site, along with the ongoing issue that many arent following or bringing up and that is what seems to be almost impossible odds being weighted against and never seem to be on your favor. Not by playing on the site or speaking with customer service regarding an issue or asking for something for the loyalty of still playing and losing here daily.

#307

We’re truly sorry for this inconvenience @JsCrazy25 but as advised on our website The Super Scratch Card and Crypto Club are currently under maintenance and aren’t fully operational for all players. We’re working to get them both back up and running soon — thanks for your patience. Please bear with us while we have these issues with these promotions sorted.

#308

So we will still get the rewards points from our deposits right?

1 Like
#309

You could go ahead an issue a set of Courtesy Rewards to make up for this inconvenience… Its one thing to think this only an issue with rewards and promotional points. But does it go even further, like maybe even games being played and the overall odds of winning. Ive always experienced losses which playing on the site. Normally they were from me beating myself not stopping while ahead, or betting to large of an amount while winning smaller returns. But lately it’s just been losses from the 1st bet being placed, to my account and rewards when there were any showing $0.00 and then one again after another deposit is made.

1 Like
#310

hey, I’m sorry all these problems you have, must be a nightmare. I’m just curious what is the problems your having? Is it because of hackers or what? Just wondering

1 Like
#311

This site has been great for me, never a problem, just got to wait it out guys and girls!

2 Likes
#312

Yeah this has been my exact experience too for just about two months now! I’m beyond tired of it! What happened to RTP? Does that just not exist anymore? It’s just nothing but donating money non stop! Not a snowballs chance in hell of winning! Scared to even deposit on here anymore! It should never get that bad! Sheesh!

2 Likes
#313

@Nick Just a heads up for me. Long time Diamond here as you know. I reached out to CS as this is the third day I’ve not been able to do any scratch cards despite putting in several hundred (I am indeed seeing banner on edge, desktop showing the troubles). I reached out to a CS rep who was incredibly unhelpful. They simply said oh we already credited your rewards points a few days ago. Zero about this current issue. Not even a courtesy bonus or credit or anything.

Really also doubting why I continue to spend here. Compensation for a minimum 3 days’ scratch card bonuses plus downtime is at minimum, expected, when the site has issues like this.

2 Likes
#314

i am still trying to see the deposits i made on the 22nd i dont know weather i should try to get it from cash app or will it show up soon

#315

thank you for the update i will chill or be patient.

1 Like
#316

Thank you for reaching out and sharing your experience. We truly understand your frustration and apologize for the inconvenience caused. At this time, we don’t have any information regarding further compensation or courtesy rewards beyond what’s already being reviewed.

We can assure you that all games on our site are regularly tested to ensure fairness, and the outcomes are entirely random. If you have specific concerns about gameplay or rewards, we’d be happy to pass them along for review.

Please let us know if there’s anything else we can assist you with.

#317

Our system experienced a major outage that affected the site and many of our internal tools, which caused the bulk of the issues players have been seeing.

Thankfully, it wasn’t a cyber attack or hacker-related — just a technical failure on our end that our team has been working hard to fix.

majority of the system is back up and running. From the players’ side, it seems promotions are still not showing as expected — but rest assured, the team is actively working on restoring that functionality so promotions can be issued automatically like they used to be. Thanks for hanging in there!

#318

We know how frustrating it can be when things just don’t seem to go your way. While we can’t control outcomes or influence RTP, we can assure you that all games run on certified random number generators to ensure fairness.

Still, your feedback is valid and truly appreciated . If there’s anything we can do to support you in the meantime, feel free to let us know.

#319

We’re truly sorry to hear about your experience, especially as a long-time Diamond member — that’s not the kind of interaction we want you to have. We appreciate your continued loyalty, and we understand how frustrating it is to miss out on your daily scratch cards.

The team is actively working on restoring all promotional features, including scratch cards, and while we don’t currently have details on any additional compensation, your feedback has absolutely been noted. We’re here if there’s anything else we can assist you with in the meantime.

1 Like
#320

Sending you PM.

#321

UPDATE FROM EVERYONE

We truly appreciate your patience and the support you’ve shown throughout these past few days — it hasn’t gone unnoticed. The team is actively working on restoring all promotional features, including scratch cards, and we’re hopeful for a full resolution soon.

In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here for you!

#323

My Bitcoin deposit hasn’t been received

***Scratchcard Promotion***
#324

I believe this has been handled by Customer Support @Rlk2326.

#325

I mean another compensation or something, thought we’d had some kinda answer or something by now… been 4-5 days and still same as day one…

#326

I made a deposit a few hours ago. So why isnt it working? Today is the 26th…