I made a deposit but the scratch card says to deposit to play
@Ddrodri6512 I am sorry to know this. For further assistance, I can advise you to reach out to customer support as we have limited tools access at this time.
@Julina what is going on with chat. I am so mad. I was just told my deposit is not showing up on your end. And also, my reward points will show up in 24 hours.
And I was disconnected after asking to talk with a supervisor.
This is not ok
Made an additional deposit. Was under the impression that the new deposits weren’t having any issues. That’s not the case. Deposit and transfer is complete.But isn’t credited to my account.
@Charleeeee I do understand your frustration. We are currently experiencing ongoing transaction delays which we are currently working on having resolved. I am sorry for any inconvenience caused.
At this point, none of us are looking for confirmation that the issue is being looked into. We’re looking for results, some type of compensation that makes us feel confident in continuing to deposit on your site. A sense of appreciation for our continued support. Something to give us reassurance that if an issue happens in the future we will be taken care of. As of now I think I speak for everyone when I say we lack enthusiasm about participating in continuing to spend our hard earned money on a site that doesn’t value their customers. Your team needs to do better and provide us with something amazing because the issue on your site is your responsibility not ours.
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@Lcplcruz19 In terms of compensation, I can advise you to reach out to customer support. However, we do not provide compensation from the moderator’s end. Thank you for understanding.
I just closed my account. Good riddance. They loss a platinum paradise member of many years.
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I s t I ll do mot have my 2 deposits on my account. Will it be soon?
Just for everyone’s transparency and awareness here, are new withdrawals made today being processed properly? You guys tell everyone that deposits are working but mention nothing of withdrawals.
Currently, we do not have any updates to share. However, we will provide an update as soon as we receive more information.
If withdrawals are not working then why tell your players deposits are working?
We’re going on 2 days of updates that have no updates, what kind of timeframe are we looking at? 2 days you should have some idea by now
Can you please just tell me if your stealing my money from my 2 deposits 2 days ago, so i can just move on
All I want is my money back so I can withdraw and never play here again.
I’m in the same boat.
I think the reason for not mentioning anything about withdrawals being processed properly is because there’s no withdrawals to process because no one is winning on here! I received a message that everything was fixed with the loss of deposits. And I received 50.00 in compensation for the issue of course it was attached to that long 35x playthough and I literally played for hours and hours and I didn’t gain anything AT ALL! Not that I was expecting to actually make the playthough t but damn the slots are playing worse than they was before! This site is just HORRIBLE NOW! It’s like all the games are set on loser mode!
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My deposit has been posted. I’d like to withdraw these funds, please advise. No I will not and am not willing to play through these funds. @moderators
50k bonus points with 35x play through for 2 days of holding my $1000 deposit is a slap in the face. I’ll pass, I want my money refunded.