**Refer & Earn and Crypto Club are currently under maintenance. We’re working hard to get them both back up and running soon — thanks for your patience.**

Website Updates
#317

Our system experienced a major outage that affected the site and many of our internal tools, which caused the bulk of the issues players have been seeing.

Thankfully, it wasn’t a cyber attack or hacker-related — just a technical failure on our end that our team has been working hard to fix.

majority of the system is back up and running. From the players’ side, it seems promotions are still not showing as expected — but rest assured, the team is actively working on restoring that functionality so promotions can be issued automatically like they used to be. Thanks for hanging in there!

#318

We know how frustrating it can be when things just don’t seem to go your way. While we can’t control outcomes or influence RTP, we can assure you that all games run on certified random number generators to ensure fairness.

Still, your feedback is valid and truly appreciated . If there’s anything we can do to support you in the meantime, feel free to let us know.

#319

We’re truly sorry to hear about your experience, especially as a long-time Diamond member — that’s not the kind of interaction we want you to have. We appreciate your continued loyalty, and we understand how frustrating it is to miss out on your daily scratch cards.

The team is actively working on restoring all promotional features, including scratch cards, and while we don’t currently have details on any additional compensation, your feedback has absolutely been noted. We’re here if there’s anything else we can assist you with in the meantime.

1 Like
#320

Sending you PM.

#321

UPDATE FROM EVERYONE

We truly appreciate your patience and the support you’ve shown throughout these past few days — it hasn’t gone unnoticed. The team is actively working on restoring all promotional features, including scratch cards, and we’re hopeful for a full resolution soon.

In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here for you!

#323

My Bitcoin deposit hasn’t been received

***Scratchcard Promotion***
#324

I believe this has been handled by Customer Support @Rlk2326.

#325

I mean another compensation or something, thought we’d had some kinda answer or something by now… been 4-5 days and still same as day one…

#326

I made a deposit a few hours ago. So why isnt it working? Today is the 26th…

#327

Right now, we have not received any information regarding further compensation. However, the issue has not been fixed yet. We’ll likely receive an update about compensation once it’s resolved. Thank you for your patience.

1 Like
#328

Sent you PM.

#329

It’s running thin… I know not you guys fault n what not but still :sweat_smile::sweat_smile:

#330

I completely understand. But we made progress since the beginning of the week, and I’m really glad we’re where we are now. I know it’s been stressful for everyone involved, but we’ll definitely get through it together. Thanks so much for your patience guys.
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2 Likes
#331

I mean you guys can comp everyone and their mama . Why we can’t get our scratch cards ?

#332

Yeah I’m owed 52.5k points from crypto club deposits alone + I think 4-5 days of the scratcher. They can’t issue them manually from what I understand, but it’s kind of getting ridiculous now. I dont have any desire to deposit any more money at this point

1 Like
#333

yeah yeah and this is really kind of messed up I want to curse what I want I’ve been with them for six or seven years they have gotten better but I seen in the forum and and my emails everyone been complaining about not receiving their deposit I can’t withdraw or not getting her spins so I gave it the benefit of the doubt I asked him for free slot play just to test it out and I’m like almost VIP over the years they told me what nothing available so it’s okay then complain now I said I’ll give it a shot and I see everything was true I ain’t getting none of our points or nothing if they know the website is down and messed up stop letting people deposit let us know because you all don’t want to accomplish don’t want to do anything to make us feel right it’s just like nobody cares about our money

1 Like
#334

Sounds like the site was breached or hacked or something along those lines

#335

Then if that’s the case then they shouldn’t be accepting deposits! So it’s so breached that none of us can get our crypto club reward points or scratch cards but it’s not so breached or hacked that we can’t still still deposit! Hmmm I’m thinking something else but yeah ok! This all seems really fishy too me!

1 Like
#336

I have 12.7 million tier points… how many do you have? You think you’re a vip? lol… anyway, they’re telling me the same thing so it’s just best to be patient. Seems like they’re doing everything they can to fix things…l

#337

It’s just strange because crypto deposits are guaranteed! At least mines been going through perfectly fine. Even though I didn’t gain anything AGAIN! The only time that I had an issue was the first day that the problem occurred. Doesn’t matter either way because I’m done donating my money on here! Or maybe I should make a deposit and see if things have change LOL! (NOT)