**Refer & Earn and Crypto Club are currently under maintenance. We’re working hard to get them both back up and running soon — thanks for your patience.**

Website Updates
#222

I state this respectfully. Just last week, my wife’s company was infiltrated with a cyber attack routing all ACH payments and giving unauthorized access to officer email addresses. Within 24 hours they had: notified all affected parties. Had a 3rd party company trace the root of the attack and the vulnerabilities that allowed it to happen. Reversed all incorrect ACH payments and routed to the proper accounts. Reset all safeguards to restore only authorized access. Notified proper authorities to investigate criminal intent.

Now I am aware this is a totally different industry that deals in cryptocurrency…but it’s all relative…

1 Like
#225

Then why was I just told by a rep that the deposit addresses I gave them were not for my account? Why would the rep tell me this when they couldn’t even access my account… I know for s fact they were the deposits ii made here and never received. So frustrating!

#226

Guys we have been advised that CS should now be operational, they will likely be very busy, but should you need to speak to them you can try it now.

#227

CS can access accounts.

#228

I just spoke to someone about my missing deposit money and they informed me that the deposit addresses I gave this rep were not for my account… Then I was ignored and they eventually disconnected me from the chat… what kind of customer service is this? At this point I have no idea what to do. Because the person that was supposed to assist me with my missing deposits did absolutely nothing to help me

1 Like
#229

I did send you a PM regarding this

Weekly Supercharge?
#230

The audacity to lie and say it’s only affecting SOME users. Not a single user has reported their deposit has cleared. On top of everything else, to gaslight us like this? Once again, I’m a diamond flurry level player. Consistently depositing 1 to 3 thousand PER MONTH. This has stopped being incompetence a long time ago. This is deliberate. Neither is acceptable. But the latter is nefarious.

1 Like
#231

There are lots of players who had deposits clear, it would appear that was currency specific rather than player specific

#232

the currency i used was crypto

2 Likes
#233

Yes, but there are different currencies.

#234

I’m not going to contact them. I made two deposits that haven’t cleared but looks like I’m not the only one. It’s several others… this is definitely top of the list

3 Likes
#235

hi!!! i made a deposit more than 24 hours ago with bitcoin & i am still not seeing my money on my account to be available to play :sob: although its been confirmed on the blockchain…can yall plz help me?

#236

No need to contact support. Waste of time. Said missing rewards points are issued by marketing team and they aren’t issuing free bonuses to come back later & check.

#238

It’s been 33 hours and I still haven’t received my deposit. This is crazy as hell

#239

Where the hell it’s been 33 hours I deposited BC

#241

Previous transactions are still being worked on is as much information as we have i’m afraid.

#242

This is absolutely unacceptable!

#243

Hard to believe we’re all missin our deposits

#244

@moderators Are all new deposits now working

#245

Hi @seth1122,

We’ve been advised that new deposits will be processed accordingly. However, for the previous deposits, the relevant team is still working to resolve the issue.

Thank you for your understanding.