Almost every time the slots i been playing it will start going good but then it will freeze up and tell me to reload the page but it also takes my money in the process when it usually don’t. Wheels and reels xl, 777 deluxe, 10× Vegas, even the specials games tiki treasures are doing it… whats the issue and am I going to get reimbursed?
3 Likes
A freezing slot will have no effect on the payout, as the outcome is decided when you hit the spin button.
If you did get a win however, and didn’t get paid out we can take a look for you.
We will need the date and time and stake amount to locate the spin in question.
Ok i get that. My issue is instead of it freezing and just doing a reload, it will freeze and and take my wagering amount like it was a loosing bet but never really played. Do you understand?
2 Likes
I understand, but as iI said the outcome will already be determined.
If you have a specific issue and want us to check a spin, please provide the time of the spin and we can take a look for you.