@Derek can you please check my account for free spins again? Thanks
I see you since got them. Remember they can take up to 24 hours after the deposit
You’ll be able to redeem the missing set now
You are only eligible for free spins from 3 of your deposits so far.
You received the free spins on 7/26/22 at 12:06pm ET, 7/27/22 at 4:03pm ET and today
Wish I could get free spins all the deposits I have made in the last two weeks but you all only give out bonuses and free spins to people who use Bitcoin only in which I have talked to several people yesterday and a email and they all said the same thing.
Yes but you don’t get free spins for every deposit. You get them for your first three deposits of $20+. So your deposit from the 25th and only two from the 27th.
Now the last 4 would be daily
So hey derrek. I had a qualifying deposit yesterday and no free spins. Or the day before. So can ya check that please
@Chicomeme I see your spins added on the 28th however on the 29th your deposit was below the minimum
Can you check mine for the past two days please?
I did not receive mine from last night either. I would have reported, but had to get off dur to system freezing up on me. Im sure yall are working on it, just need to know how i recover spins?
Can you please check mine fir the past 2 days havent gotten any.
live agent basically accusing me of lying and acting dumb about free spins that im owed.
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18:31:41EranYou’ve joined the chat.
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18:31:41Samueljoined the chat.
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18:31:41SamuelHello Eran! Welcome This is Samuel, how may I help you?
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18:31:50Eranhi, im not happy
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18:32:43SamuelThis is Sam, I will be more than happy to assist you!
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18:32:46SamuelMay I please know how can I assist you today? It will be absolutely my pleasure.
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18:32:50SamuelThank you so much for verifying your identity!
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18:32:52SamuelYou are the best!
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18:32:55Erani make 105 consecutive deposits without withdrawal…you wont give cash bonus…i make qualifying deposit over $20…atleast give me my 50 free spins for promotion…im furious right now and no tell me to wait 24-72 hrs
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18:33:33Eranatleast issue my spins dont make me wait since you refuse cash bonus
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18:34:49Eranother day i have to wait 3 days for my spins
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18:35:01Eranunacceptable
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18:36:30SamuelEran, I am so sorry to know that you are not happy right now.
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18:36:41SamuelI wish do my best today to assist you in the best way possible.
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18:36:56SamuelI see that you are having issues with your spins.
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18:37:23SamuelCould you please kindly provide me the name of the promotions you are referring to?
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18:37:28Eranto say the least
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18:37:35Eranthe 50 free spins on 5x vegas
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18:37:45Eranwith dep of over $20
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18:37:47Erandaily
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18:38:45SamuelThank you so much for that information.
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18:39:03SamuelI will be more than happy to check on this for you.
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18:39:12Eran105 deposits without withdrawal as well…
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18:39:27Erantook away my hosted status too
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18:39:39Eranbeen treating me not well
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18:39:40SamuelNon-deposit bonuses as well as other free promotions are issued on an exception basis. Although we’d love to offer our players free perks each time they contact us that’s not always possible. Aside from deposits you make, other factors are being taken into consideration when checking for exceptions such as overall game play, deposits, withdrawals, number of exceptions granted, current available promotions etc.
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18:39:55SamuelEran, could you please tell me the hour you made the $20 deposit today?
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18:40:07Eranhold on
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18:40:10SamuelSo I can match the information and see what happened?
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18:41:19Eran3:55pm…and guess what? i lost for the 105th straight time…so atleast dont make me wait for my spins. im not happy
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18:41:43SamuelThank you so much for that information, Eran.
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18:41:54SamuelI can see that it was the The Bitcoin Daily Double Up.
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18:42:14Eranok. so where are my spins?
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18:43:04SamuelAllow me please 1 minute, Eran. I really appreciate your time, hope you understand I am trying my best to get this done.
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18:43:31Eranwell i hear that a lot from you guys then you dont get it done. lol
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18:46:31SamuelI totally understand, Eran.
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18:46:33SamuelI am on it.
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18:46:40Erani hear that too
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18:46:39SamuelIn the meantime, may I know how is your day going so far?
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18:46:49Erannot very well
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18:49:20SamuelI am so sorry to know that, Eran.
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18:49:22SamuelMay I know why?
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18:50:30Eranwell you guys have made me mad and dissapointed…not all your fault but im sick and tired of having to ask for stuff i owed…a man can only deal with so much stuff
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18:52:17SamuelI am so sorry to know that, believe me I am trying my best today.
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18:52:26Erani hear that a lot
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18:52:40Erannot just from you
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18:52:44Eranthey all say it
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18:52:47SamuelEran, just to confirm, you are trying to get the spins for the $20 deposit, for the BTC program, correct?
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18:52:57Eranno
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18:53:08Eranits the 50 free spins on the gae 5x vegas
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18:53:18Erangame
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18:53:31Eranits a promotion you are running and everyone is missing spins
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18:54:51SamuelThe bonus, “The Bitcoin Daily Double Up” you redeemed, does not offer spins, Eran.
Bitcoin Daily Double Up 125% up to $500 match - CRYPTO only - Minimum deposit $10 - Rollover Requirements: 50X Casino - Can be redeemed three times daily. Some Games Contribute to Rollover; However, Certain Games May Have a Greater Contribution than Others - For More Information Please View Our ‘Wagering Contribution Chart’.
This information is exactly what the bonus offers.
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18:55:18Eranoh no no no
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18:55:18SamuelCould you please provide me a screenshot of that promotion of the 50 spins on that game?
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18:55:27SamuelSo I can match the information.
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18:55:34Eransure…hold on…its on your website lol
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18:55:39SamuelNice!
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18:55:43SamuelI am here.
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18:56:00Eranno, not nice…your asking me to show you something that is on your website lol
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18:56:04Eranlol
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18:56:55Eranim looking for it
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18:57:07Eranhow come you cant look for it too? its your company
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18:58:19SamuelEran, I totally understand you are not happy with procedures or how we manage your request. Please note and understand that we manager a big quantity of promotions, including the one you are referring to.
What I am doing, is basically confirming the information, so I can make sure that I am looking to the promotion you stated you need to review. Remember that this is a big site, and a lot of players need assistance just like you, and every time the most important part is to be sure that we are looking to the right information.
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18:58:53Eranim looking for it
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18:58:52SamuelClarity I am totally trained and authorized to check and see the information, but it does make sense to work if we are not in the same channel.
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18:59:04SamuelThank you! Appreciate it.
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18:59:19Eranits some where on this site
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18:59:45SamuelNo worries, take your time.
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19:00:56Eranim looking
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19:01:37SamuelSure.
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19:03:40Eranthe site has crashed again!
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19:04:02SamuelWhat exactly does it mean, Eran?
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19:04:27Eranwill send screen shot…the site has crashed
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19:04:37EranWeb capture_31-7-2022_1945_www.slots.lv.jpeg
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19:05:20SamuelCould you please send me the screenshot one more time with the actual hour and date?
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19:05:33SamuelWe are not having general issues reported in the site, Eran.
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19:05:49Eranscreen shot of my deposit?
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19:05:50SamuelIn this case, please lets go with these steps:
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19:06:16Samuel1. we can try some troubleshooting steps.
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Clearing the cache and cookies on your computer is easy and is an excellent way to prevent technical issues.
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To help avoid or minimize this problem in the future, you can clear the cache and cookies on your computer/phone.
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We can try using a different browser and using incognito mode
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We can try allowing a few minutes to the system restarts the page.
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Sometimes, it could be the router or the internet connection, in this case, in the end if the trouble shootings did notwork
we can go with a router restart or data in order to try to get connected again.
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19:06:33SamuelNo, the same screenshot of the bonus page, Eran.
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19:06:39SamuelThe picture you sent is cut.
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19:06:44SamuelI need it with no cuts.
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19:06:53SamuelWith the actual hour and date.
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19:07:43Erani cant find the promotion now…you guys deleted it
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19:08:04Eranand there are no moderators on the community forum for 2 days now
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19:08:10Eran1 sec
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19:09:12EranDerek
Forum Moderator
3d
You are only eligible for free spins from 3 of your deposits so far.
image
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19:09:11SamuelEran, some promotions are drop but have expiration time. Our Marketing Team drops a lot of promotions, but not all of them are permanent.
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19:09:17Erani find it
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19:09:36Eranhold on taking screen shot of it
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19:09:34SamuelSend me a screenshot of that, please.
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19:10:32Eranok about to
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19:10:41EranWeb capture_31-7-2022_19108_forum.slots.lv.jpeg
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19:11:19EranWeb capture_31-7-2022_19117_nchat2.slots.lv.jpeg
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19:12:22SamuelThank you for that information, Eran.
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19:12:44SamuelAllow me please 2 more minutes so I can double check on this.
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19:13:25Eran
ok im getting u better picture too! see im not lying! -
19:14:01Eran20220731_191250.jpg
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19:14:06Eransee i told u!
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19:17:09Erannew banner with tech issues is up will send pic!
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19:17:27SamuelThank you so much for that information, Eran.
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19:17:34Eran20220731_191632.jpg
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19:17:38SamuelI was totally able to double check on this situation with my team.
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19:17:47Eransite is experiencing new outages
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19:17:51SamuelLet me provide you all the information.
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19:17:58Eranlook at new image’
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19:18:32Erannew intermittent issues…thats why im having trouble navigating
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19:18:37Erancrashed 3x
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19:19:36Eranwhere are my 50 spins?
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19:19:53SamuelIn this case, about the spins. I was totally able to check on your account, and I could find an escalation regarding this situation for super Crypto bonuses. In this case, Eran, our bonuses or promotions are subjects to changes, and our Marketing Team determined that this promotions is no longer available at this moment.
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19:20:23Eranhuh?
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19:20:30Eranwhy is the site crashing again?
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19:20:59Eransupervisor please…i want to talk to someone higher up. im not happy
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19:22:16SamuelEran, we are not having reports of general issues in the site at this moment. Please note that our official link is: https://www.slots.lv/
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19:22:31Eranits on your websie
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19:22:34Eranwebsite
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19:22:41Eranyou put a banner up a few mins ago
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19:22:46Eranplease look at image i sent
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19:23:47Eranits lagging now here on chat
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19:23:47SamuelI did, Eran.
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19:23:51Eranit wont lte me send
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19:23:55Eranlet
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19:24:09Eranwhy is there no moderators on the forum all day?
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19:24:57SamuelOur moderators are subject to an internal schedule, Eran. They will take your request in the time they´re available.
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19:25:30Eranok so i get no spins? i get nothing huh?
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19:25:54Erani showed u moderator Derek explaining the spins
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19:26:03SamuelAs stated in the information I just provided you, internal information coming from our team, is not longer available for now.
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19:26:26Eranok but we are supposed to be given 7 days notice of such changes
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19:26:58Eranso i get nothing…wow…this is a disaster for you guys
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19:27:11SamuelEran, on 07/25/2022 at 12:53 PM EDT you had a contact with an agent.
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19:27:24Eranok
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19:27:26Eranabout what?
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19:27:45SamuelThis was exactly about free spins and these kind of offers.
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19:28:04SamuelThe situation was escalated and you were provided with the correct information by the agent, just like I did.
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19:28:16Eranyes, i had deposit 100 and never got 50 free spins…moderator Derek had to add them for me a few days later because you guys didnt do it
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19:28:26Eranlook at spins issued to me
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19:28:42Eranyou will see them after that date…the moderator had to add them cause you guys didnt do it
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19:28:52SamuelEran, I am so sorry, today I can not issue the spins you are looking for.
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19:28:58Erani will show you my conversation with the mod
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19:29:04SamuelBelieve me I wish to do so, unfortunately for now I am not allowed.
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19:29:26Eranwhat?
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19:29:35SamuelAs stated before, for now I can not issue those spins.
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19:30:00Eranno this is not right
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19:30:03SamuelThe promotion is not longer available at this moment.
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19:30:28Erannobody gave us 7 days notice
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19:30:42Eranwhich is in your pledge
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19:30:44Eranto players
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19:31:02SamuelI am so sorry, Eran.
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19:31:09SamuelToday I can not go the way you need.
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19:31:27Eranwhat about the 7 day pledge being broken?
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19:31:37Eranand its not the way i need its what i qualify for
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19:31:50SamuelWe’re not achieving a mutual understanding on the situation. Explaining it further perhaps won’t clear it for you. We’re at a spot where we need to end this conversation. Feel free to contact us via chat or email if you have any other inquiries.
2 Likes
Havent received my spins after my qualifying deposits
1 Like
I’ve been having trouble with reps from the chat service. I feel like some of them do not like their job and are miserable which makes their service and manners rude and unprofessional. I asked about my missing free spins and they ended chat or transfer me to without first hearing me out
2 Likes