Crypto Exclusive

Promotions
#1453

Ouch :confused: no bueno

#1454

Can I have my free deposit spins please.

#1455

@Alexander @admins

Yeah I got them thanks. Question why would a promo disappear from my account? A few hours ago I had 2 promos available the daily 125% and a 150% up to $1000. I made a deposit using the 150% and now the daily promo is not there. Is there a reason it would be gone?

#1456

@Blair_jr It has likely expired. All bonuses have an expiry on them.

#1457

@Nick @Alexander im missing free spins. Please add them yet again. Appreciate your help.

#1458

You look caught up from yesterday. 3 sets of spins and points issued. @Kathrynbeal311

#1459

I’m missing free spins on A Night With Cleo. I deposited on Sunday the minimum to receive the free spins and my account shows free spins awarded but have tried going to the game 100s of times and they don’t show up :pensive:

#1460

We are seeing the spins as active on your account.
Can you please try to login, then clear the cache and cookies on your browser to see if they become available.

#1461

Still missing spins

#1462

@Kathrynbeal311 As per the last 3 days you are not missing spins. Please review the comment provided to you above as this does still apply. You have made a number of deposits the last 2 days but only the first 3 and then 1 daily would apply. You are owed 4 sets of spins and have received 4.

#1463

@Alexander could moderator please look into why i do not have the 150% crypto exclusive deposit bonus available?? i am crypto exclusive and needing to make a deposit

#1464

I think you were replying to me, if so I tried logging out clearing everything and logged back in and they’re still not showing up.

#1465

@DbWatson Can you try logging out of your current device and then trying to load them up with a different one, especially a different mobile device. This usually resets them.

#1466

Seems CS responded to this for you.

#1467

@Alexander I tried three different devices and they’re not loading on any of them

#1468

@Alexander could you please check if I have free spins headed my way? Thanks

#1469

@Charleeeee You are already granted with the free spins for your last deposit.

#1470

@DbWatson I have already escalated your issue in order to be resolved. You will be updated within 24-48 hours. Sorry for inconvenience.

2 Likes
#1471

Please add my missing spins! @Nick @Alexander

#1472

These will be available up to 24 hours after deposit.