Same here. I try to give the mods slack because some things aren’t their fault, but the fact they’re ignoring the forum IS their fault! I shouldn’t have to come here and beg for 50 lousy spins on a lame game because their system is broken!
Is anyone else on a “Global slot players list” WTF is that? lol. They wont issue me spins or reward points because apparently im on a global list? LOL
@Nick @admins
I haven’t had any free spins released in 3 days. I’ve made more than 1 deposit in the last 3 days. No spins though….
Hello still haven’t received my free spins for my $21.44 which was my third deposit of the week.
@Kathrynbeal311 Note that your spins are all up to date with the recent spins provided to you. Only the first 3 are issued during the same day. Subsequent deposits during the week are only given once per day so the 2 or 3 deposits on the 5th and 6th only amount to one set of spins. You are owed 5 sets of spins this week and have been issued 5.
@backwoodsraider It seems you still have the old program where you get 15000 reward points and 25 free spins once per week.
@Blair_jr The spins seem to have been provided to you on our end but we don’t see them in your transactions, we’ve escalated this to marketing to get them added for you.
@sjsloco what I stated above to Kathrynbeal311 applies to you as well. You are still missing 1 set of spins but they’re for the deposit earlier today and this can take 24 hours.
@Alexander
Just tried to claim a bonus OTE spins to Golden Buffalo. Claimed it as is standard procedure. Enter the game and no evidence of bonus. It says claimed in my transactions though. Can you guys take a look?
The best way to claim these or reset them is to simply logout of any device you’re currently logged into and try a different one if possible. This usually resets the free spins and helps get them to appear.
@Alexander still not showing any spins. Not sure how it would let me claim them then go MIA. That’s something I’ve never had happen before.
Any solution to the disappearing 100 Golden Buffalo spins that I claimed today. Transaction shows as spins claimed for today yet all 6 times I’ve entered the game no free spins prompt is displayed. I can honestly say this is the 1st time I’ve claimed spins then they vanished. I’ve certainly had them not released after deposits but this is a 1st for claiming them then they’re “misplaced.” Any help would be greatly appreciated guys as I’ve made 3-4 deposits in the past 3 days and haven’t seen 1 set of spins released as of now. Thanks in advance.
@Alexander @Derek @Nick @admins
Below is screenshot of the time stamp where I claimed the 100 Golden Buffalo spins. As I explained before earlier this was the first instance I’ve ever had spins disappear after claiming them. I’ve read a few posts on the forum but my issues have always been getting them released to me. If someone can lend some assistance I’d appreciate it.
These do show as being active on your account, can I suggest you log out, clear teh cache and cookies on your browser and then load the game again.
On Sunday the 31st i made my first deposit of that week and i never got my free spins a moderator was kind enough to give me the points bonus but no spins i posted this another day but no one has done anything about
You were given an exception bonus to replace the spins by them, I have linked you to the conversation.
Hey guys just following up on the 100 Golden Buffalo spins that were claimed on 8/7 then someone weren’t transferred to the game. I haven’t heard anything since Alex told me to log off and log back in. That unfortunately did not solve the problem and I haven’t gotten any kind of response from anyone since then. If someone can please offer some kind of solution i would appreciate it.
Please refer to my post above as this would apply again to this. You have made 4 deposits today, but only 3 of them are eligible. You have received 3 sets and are only owed 3 sets.
We have added these again can you please logout and try again.
I made deposit sat and Sunday does Sunday count for reward points
Unfortunately not, the new week starts Monday.