They seem to be available now.
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It seems they were issued as you posted this.
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Seriously wtf . Where is my spins been waiting for more than 4 days . Chat said its being reviewed and to 2 days. Been more than 2 days. So whats the deal. Rigged slots and not providing the bonuses you downgrade is getting ridiculous. I reallly dont want to call but if i do. Its not going to be very pleasant. Fyi
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I still have not received mine and a moderator yesterday just stopped responding. This is getting unprofessional
Just got mine after chatting with an agent. Not sure what the point of the TOS when they clearly dont follow it. They lose that much to not care? What a joke
@Nick @moderators guys can y’all confirm 7500 points that should be deposited to account under super crypto promo. Made a deposit yesterday. I’ve received the 50 spins already but have yet to see points come through.
@Blair_jr I believe this was handled.
@Asheswin74 Your only qualifying deposit was the 7th and you received both points and spins.
Has anyone else not received the daily free spins and have to keep reaching out to customer service?
I believe this was handled by CS and they are awaiting clarification.
They will reach out to you once they have a reply.
Can you give me clarification if my account is currently a super crypto exclusive account?
This is what CS have escalated to marketing for. Once they respond, CS will reach out to you.
So you or any moderator cannot confirm if an account is super exclusive or not??
From looking at your account I would think it isn’t, but marketing will have a better insight into this.
Once again, is a moderator able to confirm if an account is super exclusive or not? I just want clarification because I’ve seen many moderators confirm whether accounts are enrolled in the super exclusive program or not.
I’ve given you my opinion.
But we cannot see everything the same as marketing can, some accounts you can tell instantly, some you can’t
So for clarification I suggest you wait for marketing to reply to CS and they will contact you.
I do also see that this was escalated previously on 8th and marketing advised you were not eligible, so I think CS are just double checking this.
Nick you have confirmed many times if an account is super exclusive or not. And thanks for clarifying what marketing stated on the 8th. They claimed my account isn’t eligible, which is a lie. I received the 7500 points last week and today. And free spins today and yesterday. So how can it be my account isn’t eligible?
Can you also tell my why you “think” my account isn’t a super exclusive account if I clearly have received the weekly points and free spins in the past??
I agree with you on that.
I don’t actually understand why you have been receiving the rewards.
This may have been an error on the account.
I’m sorry if I’m being a little vague here but there isn’t really much more I can tell you, and something that marketing will need to double check and make adjustments to your account if needed.
This can also be that they’re not accurately reviewing my account after escalating this twice correct?
I don’t understand how this can be an “error” if I clearly have the message in my account on June 2, 2022, stating my account is a super exclusive account and no other communication after that. Lol I have received the perks week after week and now that I don’t automatically receive the spins, this is an error and I’m not Eligible??? This is a clear lie on your guys part