Wth is the “Green girl”?
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Hey mods: any chance of getting my crypto club points settled via PM? I’m starting to think that “maintenance” isnt going to be finished any time soon…
The craziest part is that the green girl gets me .01 cent of being able to redeem my rewards for anything… I wish customer support was able to actually offer solutions. Why havent they added rewards to all accounts by now after being down for so long?
Green girl is 2500 points on the wheel. The lowest amount given
I know for a fact after all the deposits I’ve made I’m owed 100s$ in points these last few weeks. Is this ever going to be fixed??
I’m truly sorry @MattGT but we’re unable to add these points manually. Please bear with us while this maintenance is concluded.
Please wait until the maintenance is concluded. We’re truly sorry but we’re unable to add this points manually. @Kbay13.
Do we have an ETA on the conclusion?
Hi @jewell36, currently, we do not have an estimated timeframe for the conclusion. We will keep you updated as soon as more information becomes available.
Thanks Julina!
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No worries! Thanks for the heads up:)
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You are welcome @MattGT , just keep an eye on this thread because we will be posting some update once we receive some information from the relevant team. Thanks for continued patience and udnerstanding.
Just fyi y’all, chat support was able to add the missing Crypto Club points to my account. I suggest expaining right off the bat that the point rewards littered throughout your transaction histories are Scratchcard rewards, an entirely different promotion. Absolutely ridiculous that to receive rightfully earned rewards that are still being advertised on the site (pretty misleading and borderline shady stuff there), it takes us pretty much hunting like we’re debt collectors
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1000 percent. Seems not “random” at all. No bonus games, no free spins, just drains the bankroll within minutes
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HI @Nickac , Thank you for the update and for sharing your experience. We completely understand the distinction between the Crypto Club points and the Scratchcard rewards, and we appreciate you pointing that out. However, we’d like to clarify that from our end, moderators are not able to manually add or adjust any points, as this falls outside the scope of our role. We truly hope everyone can understand this limitation, and we appreciate your patience and continued engagement with the platform. Thank you again!
Hi @Lokness , we understand how frustrating it can be when it feels like things aren’t going your way, but please keep in mind that all game outcomes are determined by certified random number generators to ensure fairness, though we do understand how it may not always feel that way. We appreciate your feedback and your continued support—it truly doesn’t go unnoticed.
I get it. I’m just being a cry baby.
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Hi @Lokness , Not at all — your concerns are completely valid, and we genuinely appreciate you taking the time to share them. It’s important to us that you feel heard and supported, and we’re here to help however we can.
I’m not receiving my rewards points or have received any compensation for this this is getting old I’m a loyal player here