When are you missing points from?
Well I had one set awarded earlier but I still have 2 other qualifying deposits that I made over 24 hours ago on 4/5/24 that still hasnāt been awarded
I always seem to run into this issue every time. I think your system needs an update or some sort
Both of your deposits on the 6th are less than the minimum required.
Thatās kind of bull. I typed in 20 when I was depositing. Thatās kind of shadyā¦ So then what? I get nothing for depositing 2 cents short of the qualifying amount?
Itās not shady! Itās more than likely fees that you have paid. But the system is set to issue points at $20, so anything less and they will not be issued.
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And I canāt request for any free bonuses on these on qualifying deposits?
Also from what Iām seeing CS gave an exception and issued 2 sets of points for you earlier today.
I thought that was for my 50 dollar deposit?
And how come it seems like no matter how much I wager I always get the minimum points awarded. How much do you need to receive the maxm?
It is set on player levels, so you will always get the same points depending on deposits.
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So Iāve been depositing MULTIPLE times Per day almost every day since joining and only dep via BTC AS I ALWAYS HAVEā¦ I clicked to Opt in for crypto club obviously but noticed that I wasnāt seeing any bonusā¦ not 2 a week etcā¦ I finally messaged support and they said they would escalateā¦ well days later I received a very short message āyou need to opt in for it ā¦ use the webpageā¦ā ubhhh ok I will do it againā¦ so I didā¦ multiple timesā¦ NOTHINGā¦ I reached out againā¦ this time the support rep says they arenāt sure what the issue is but they āmanually added me to itā and they were sorry but they could offer me NOTHING for all the deposits I made that seemingly got zilch creditā¦ but if I made one more
Of $20+ he GUARANTEED ME 100% I would
āOf course have your bonus!ā ā¦ so like a moron I did a COUPLE of $70+ and guess what??? Yepā¦ NADA.
Iāve just about had it. Like not a single one of the support or management could MANUALLY just gimme a fuggin bonus? Itās clear that I am
Victim of buggy issues at best and shade at worst.
Unreal.
The goal here is to give you a long term resolution of actually fixing the issue as the bonus should be automatically added. Youāre referring to 100% up to $250 crypto club bonus, right?
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Yes that is the one. And while I understand things happenā¦ this doesnāt seem important to anyone but me. If it is being worked on and a solution cannot be found I would love to know why and how? And if it isnāt being worked diligently since my first reporting then that is an issue as well, no? My intention is not at all to be disrespectful quite the opposite is what I am feeling. I literally had a member of support GUARANTEE me he fixed it
Himself and I was silly to ask over and over āare you sure?? Because if I drop another deposit let alone multiples based on your indication and itās not fixed that is pretty badā¦ā and I was lolād at āof course itās fixed! Trust me and deposit!ā
ā¦ surely you see the problem there yeah? At least a temporary fix while also addressing the long term would go a good ways in making me feel like Iām not being played for a fool. Iām sorry itās been a long weeekebd and week for that matter. Again, i donāt mean to sound like an ass. Ty for the reply.
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We completely understand. Let me send over another detailed ticket to marketing about this issue so that it can be fixed for once and all
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Ok this will have a couple of issues I want to keep isolated.
First of all, as of today I had the Bonus offer! I used one and had a great time and it was action city! Some of the confusion and my frustration definitely came from a misunderstanding about what the bonus IS. I thought it was treated like a chip gift in the amount of your depositā¦ hence I was so mindblown as to why they canāt just bonus me some $ for the correct amount! Well they canāt because thatās not what the Crypto Club bonus is lolā¦ that was my bad aside from it not being very clear as to what to expect.
TL/TR
The issue is remedied and now I feel much better why? lol who knows but we like to feel like our money and loyalty is valuable so even just a lil thing like twice a week ā¦ it works: thank you 
Nextā¦ and this shouldāve actually been in my initial complaint because I donāt want to give the wrong idea to anyone whoās potentially going to play hereā¦:
The gameplay?! Fantastic. It has been most every time Iāve played. Itās Tier I here at slotsā¦. $$š
The withdrawal process is also WORLD CLASSā¦ once youāre verified in minutes the cash out is the click of a button and bam. Itās all but absolutely instant.
My complaint couldnāt rain on the parade here. Thank you and all involved.
J
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Very glad to hear everything appears to be now sorted! We hope you continue to have a good time with us here at Slots.lv!
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Iām afraid we cannot do anything unless the day is out, so let us know at the end of the day if they do not get credited.
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