I was told yesterday morning to give it 24 hours to get my 100% match bonus it’s been over 36 hours and still nothing
Can you help me get mine ? Every Monday I get the 2 100% deposit bonuses but I haven’t got them as of today so that means I didn’t get mine this week despite being a regular player and making deposits 4 -5 times a week
All affected accounts have been escalated.
It’s going to be Monday again before they fix it 
I’ve been waiting all week to get by 2 100% deposit bonuses and I never got mine for this week. Is there a reason?
Hello Sapphire - I have not received my 100% matching bonus either. I just made a deposit. You escalated my name Wednesday but nothing ever came from it. Can you please help me with this?
Thank You!
This has been resolved.
Thank You Sapphire! I do see an option for the 100% matching now. Do I need to withdraw my current deposit, then re-deposit it in order to get the 100% matching or are you able to do that? I’d hate to have to pay those fee’s again.
You’re welcome. I can manually match it. Please don’t use the funds.
1 Like
You are incredible! Thank you so much, I see it now. All is good.
THANKS AGAIN!
2 Likes
Resolved? Not for me
1 Like
Can I deposit anyway and get the manual match after the fact also?
1 Like
I havent received my match bonus either😞
I finally went to customer service about this, and of course had to explain and argue what was going on and they offered to -guess what - escalate! I explained that it had already been escalated, and she said there was nothing on my account to indicate that. I was one of the first people to post it on Monday, so I find that very confusing specially when I made sure that I was included and assured that I was. When I explained this, she said it was a different department and I got disconnected from customer service with no resolution.
Your account was escalated to the Marketing team. I will take a further look.
1 Like
The issue has been resolved. Thanks for your patience.
1 Like
Thank you!
2 Likes
Your account has been escalated.
1 Like
My account?
1 Like
Hello Slots LV moderators! Could you kindly check my account and confirm if I’m due the Bitcoin Deposit match promotions? I have a few lone crypto deposits but did not see any related promotions available. Many thanks
1 Like