Since joining this site over a year and a half ago, I have received numerous rewards and “little gift points drops” for wagering “x” amount of $. Let’s just say, I can express the level of neglect I feel at the moment and the disgraceful interactions I have had with customer service since April 2, 2023. Just so everyone has a better idea of where my disappointment is coming from, here is screen shot of how much I wagered in about an 8hr time frame on April 2, 2023 and have not received anything other than a “deposit bonus.” What a joke. Do better promotions team. You drop little gifts in my account every week and have done so for 16 months(+) when I’ve wagered less than $10,000. But when I wager over $150,000 in less than 12 hrs, my account is overlooked? I’m hoping this is a mistake
Hi there!
Little gifts promo is totally random, there is no way to qualify for it. Hence, neither your wagers, nor their amount can somehow influence the process. Gifts are being dropped without reviewing the account, without any bias.
That is frustrating because good customers like me fall through the cracks. I think I need to just accept that they don’t value my business very much and cut my losses. I don’t win and I never get to play for long on my deposits. This on top of just neglecting to give me any kind of bonus is difficult to want to stick with. Thanks for all your help tho.
Well that’s completely different from what I’ve been told by several CS. I think the most upsetting part to all of this is the BS run around I get from all the intersections I’ve had with the people I’m supposed to “trust” when I reach out for assistance. The deceitful and misleading information I constantly receive validates 99.9% of the complaints I have viewed since joining.
And how could the rewards drop and ones account activity, wagering amount, deposit, etc…, have no correlation when the gifts I’ve received in the past on a regular basis are directly linked to what I’ve lost? The more I lose, the more my “little gift” is, the less I lose/wager, the less my “little gift” is.
I can’t imagine it being a random selection with unknown prize amounts being awarded because to be honest, that wouldn’t be fair. Someone loses $100 could potentially receive $500 for a little gift and then another player loses $15K could possibly find an insulting $3 gift? Highly doubt this to be true
Tuesday and Friday they drop and now all a sudden for two weeks nothing just like bovada cafe and ignition now
I need a little gift
Another week and no gifts. Not even any new deposit bonuses for me. It’s laughable. If they really do just decide at random then that’s got to be the worst policy for retaining loyal customers bc I’m over it. Never cashed out, no gifts or point drops, and still missing 50 free spins from last week. So over it.
Well, as I expected, this is the little gift they dropped in my account today. They Waited until April was over to drop anything, when my deposits were less than $100 hahaha
This is just BS and scum like antics from the promotion team. You guys SUCK
Am I going to receive any little gifts this week?
Hello
Not looking good for us. Did you get your spins and reward points?
I did. But did not receive cash back little gift this week.
I didn’t either. Very sad… nothing to look forward to anymore except losing 
Well damn I sure didn’t. It is sad they used to be so generous
I guess I’m not the only one then. Since my last drop (18 days ago) I deposited $5,300(not happy about this either) and they decided not to add mine to the account. But I’m not surprised now they’re playing dumb with me in chat and I’m just quite frankly over the communication issues as well. It’s more or less the inconsistency. I mean if you’re not going to do the promotion, fine and dandy! But do tell me before I decide to deposit $5,300 thinking I’m going to receive that little gift! I usually receive them like Clockwork but of course on one of my biggest deposit sessions they randomly tell me to kick rocks. Geez slots
I guess after 3 weeks of depositing more than I ever have all of a sudden I’m “not eligible” for the points this time around. LMAO I’ve been getting them every week at the same time on the same day for the last 6 months and then boom they deem me ineligible when I dropped the most money I’ve dropped ever
So I receive the little gifts like clock work every week lately . Now I’m not trying to sound rude about this , but it seems like it’s taking forever and I’m making so many deposits left and right and having so many issues lately . Is there anyway to get a little assistance on this . I mean I have been a member over 4 years . I love this casino and deposit every day . So I’m just hoping y’all can see that and also more or less think it’s only practical to do something in the efforts of making this show up a little faster ? @Nick @Sophia
The little gifts are a random thing and not something we have any information on unfortunately.
I never get these!!
I watch my friend get them kno every week from you sooooo
@Kourtneytaylr it’s not something that is guaranteed to be issued. Accounts are being chosen randomly by the Marketing team.