The bonus is now in your account, but unfortunately we cannot add bonuses if the funds have been used.
Can you check on my free spins and rewards points I should have received following my last deposit?
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Iāve added a $4.50 bonus for you as the spins are not now available.
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What do you mean they are not available?
And what about the points?
The spins get removed on Sunday evening to make way for the new spins on Monday.
You had the points on Wednesday 5th.
It is a new week now.
But the deposit was made at 12:15 am which is the beginning of the new week.
We operate on ET.
The deposit was made on:
7/9/23 11:15:15 PM ET
The last agent I spoke with about a similar issue informed me it was based on my local time. Or does it default to whichever option works in the casinos favor? Very inconsistent
Also I reached out via live chat and they said I would receive both the spins and the rewards points within 24 hours. Very confusing
Wouldnāt they have seen at that time that I would not be receiving either and inform me of such if that in fact was the case? Certainly they would not confirm that I WOULD be receiving these āperksā if that was not the case
The system operates on Eastern time, this is the same for all players
So never really used this as a way to find things out but havnt been able tonget anyone in chat. I normally recieve my free spins pretty quickly after my deposit except now. So i guess im just touching base to make sure the bonus was activated. Theres been a couple times in the past where itndid not get activated from deposit. Thanks
What free spins are you referring to please?
The 50 free spins on 5 times for the crypto only
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Ok let me take a look for you
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Thank you really appreciate your help
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@Allbadek I see you are missing spins from yesterdays deposit, this is likely due to the late time of deposit.
I have added you a $4.50 bonus as a replacement as the spins for last week are no longer available.
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