***Crypto Club Questions***

Promotions
#172

My feedback on this rewards program:

While I do see the potential the program has over the previous crypto exclusive program others have stated the chart seems off, disappointing that the highest tier doesn’t get the best rewards. I get that the points redemption values very by tiers but gold frenzy and diamond flurry equal the same dollar value if points are maxed out, both equal a max of $105 in points per week.

Also the making 5 separate $20 deposits doesn’t seem right to me. When it says “we will consider 5 multiples of $20” that to me sounds if I deposit $80 (4 multiples of $20) that should reward me with 4x the points the points the next day. And if I deposited $150 I would max out the points earned per day on that deposit. No where is it clear that you have to make 5 deposits of $20 minimum to max out the points you can earn per day. Multiples of $20 means $40, $60, $80 etc. not multiple $20 deposits. So that is unclear and very confusing. It should say something like “To receive the max daily points rewards, you must deposit/wager 5 deposits of $20 minimum”. Or something to that effect. Again the first 5 multiples of $20 does not make clear it has to be separate deposits as I could deposit $100 and have 5 multiples of $20 in a single deposit.

4 Likes
#173

Hi…i am curious why the Gold Frenzy tier gets a higher reward than the Diamond Flurry tier? In regards to the new crypto club benefits.

2 Likes
#174

I still didn’t get my extra points for both my deposit. I got my bs 6k points and was suppose to get 2 sets of 10,753 points and still didn’t get it like last week…… this promo is lame af…,y’all so goofy now like it’s hilarious how much y’all went to shit…

2 Likes
#175

@QueenofHearts Thank you for sharing your genuine feedback, we will pass it down. In regards to tier levels, this was already submitted for a review.

@Werddia We asked to clarify this.

@Hunglo187 You’re referring to your last 2 deposits? You need to wager deposited amounts that day, to receive the points next day.

1 Like
#176

True, everything is going down the drain.

1 Like
#177

I agree with all of this but in the first line you say you can see the benefits of this new promo, can you explain them bc I don’t see them at all. I’m genuinely asking, not being a contrarian, just wondering what you’re thinking there

1 Like
#178

My feedback is that I just don’t like the new promo. I know it’s not constructive it’s just the truth. I have been depositing less since the switch because there’s no incentive here to deposit. I don’t say this to be mean, I say it bc if I feel like this then surely others do too. Plus, it’s been so clunky. Spending several minutes having to ask where the points are etc. just not a fan, thanks for reading

3 Likes
#179

The fact that I can earn $105 in rewards points every week is significantly higher than the previous crypto program. However, I will not be making 35 separate deposits of $20 to do it every week. That makes no sense.

1 Like
#180

Yeah and then not to mention the ridiculous play through requirement. AND only getting two deposit bonuses per week. I was getting 3 deposit bonuses every day and 50 free spins every day. I just can’t see how this is a better promotion.

1 Like
#181

Please add points for Wednesday’s deposit (only deposit this week). It would have been nice if they fixed this ongoing issue for us, before implementing a new program. Having to continually come to the forum and post about not getting rewards is a PIA & just shouldn’t have to happen.

1 Like
#182

Waiting to receive my points from the club promo match deposit!!??? Shouldn’t be immediate!?

#183

@danesduns I’ve escalated this for you. Will keep you updated.

@Gnes777 I believe CS has helped you with this.

#184

I’ve cleared the play through requirements quite a few times, it’s not easy but I have managed to do it. Usually I hope I can get up enough without using bonus funds and then forfeit the bonus funds after. I used to get 3 deposit bonuses per day but that went away for me awhile ago. Then it was just 2 per week and I could use 2x and 3x each and now it’s only the two per week. I also used to get the 50 spins for depositing $20+ up to 7x a week but that was meh to me I only ever won like $1-3 from the 50 spins I think once I managed to win $18 so idc that is gone honestly. But the requirement to make 35 deposits $20 deposits per week to max out point rewards for this new program is just ridiculous. Had I known that before I wouldn’t have deposited $80/$80/$30 I would have only done $20 at a time. Saying they will consider 5 multiples of $20 instead of 5 deposits of $20 are two different things and I thought I was getting $12 in points for each of the $80 and $3 for the $30 to be $27 total this week not the measly $9 I got in points.

3 Likes
#185

Question with the new crypto program…
I opted into it, deposited a little over 20$ and I’m not seeing any bonus (I understand I get points the next day or so) can someone @moderators help me out here? Appreciate it.

Hi @moderator***************** hellooooo

1 Like
#186

@Nurse1981 Hi. points were added on September 22nd.

#187

Me too!? Been over 24 hr

#188

@Gnes777 CS has escalated this for you today.

#190

I can’t get bonus points because the money I deposit is gone in 10 mins - if that!! Every spin loses or I get less than the spin amount back.

There are no more daily rewards.

This is horrible play. Are the only ones winning those better more than 20$ per bet?

3 Likes
#191

Could somebody look into my points for yesterday’s deposits please and thank you

1 Like
#192

Same for me. I have not received points for my three deposits yesterday. Thank you.

2 Likes