This is the 2nd time this has happened. There is a reason they don’t have a phone number. I have been emailing for a week and articulating what happened. The reponse I got was that the issue had been resolved, it hasn’t. Shady company. I won x amount with a lower paying line, the game retriggered and gave me a line 500 creditsx2x3. They are saying i was paid correctly when the lower demination on the first spin paid more. I landed on bonis pay and it paid me 80% less tham the 1st spin with the lower denomination. Sham site!
I believe this was already checked, but we can check it again for you if you wish. Do you have a screenshot of the spin or can provide the time?